Kelly Fisk
Harrietta ,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
24
24
years of professional experience
31
31
years of post-secondary education
Work History
Associate
Itasca Health And Human Services
Grand Rapids, MN
12.2020 - 03.2024
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new associates on store operations, policies, and procedures.
- Collaborated with other departments to ensure successful implementation of projects.
- Provided technical support when needed during conferences or other events.
- Reviewed contracts prior to signing off on them to ensure compliance with regulations.
- Prepared presentations for management team regarding current projects status.
- Responded promptly to requests from executive leadership team members.
- Maintained file systems by archiving documentation in accordance with company policies.
Cleaning Crew Manager
KJ's Kleaning
Harrietta, MI
08.2008 - 10.2021
- Performed routine maintenance checks on equipment used by the cleaning crew.
- Trained new members of the cleaning crew on proper use of equipment, materials, and supplies.
- Maintained records of inventory levels for cleaning supplies and equipment.
- Created schedules for cleaners to ensure adequate coverage at all times during business hours.
- Supervised the cleaning staff, providing guidance and direction to ensure adherence to safety protocols and regulations.
- Assisted with recruitment efforts for new cleaners as needed.
- Coordinated with vendors for repair services when needed.
- Contributed ideas towards improving efficiency within the department's operations.
- Investigated customer complaints related to cleanliness or sanitation issues.
- Participated in budgeting processes relating to staffing costs, supplies, and other expenses associated with running a successful cleaning operation.
- Established positive relationships with clients through excellent customer service skills.
- Developed standard operating procedures to promote efficiency and accuracy in work performance.
- Prepared reports summarizing activities performed by the cleaning crew each day or week as requested by management.
- Provided feedback to team members regarding their performance against established goals or objectives.
- Managed the daily operations of a cleaning crew, ensuring that all tasks were completed in an efficient and timely manner.
- Resolved conflicts between employees or customers in a professional manner while upholding company values.
- Conducted weekly meetings with the cleaning staff to discuss updates or changes in procedures.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Home Care Provider
All State Insurance
Mesick, MI
11.1999 - 05.2007
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Administered medications in accordance with physician instructions.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Assisted with client personal care needs to foster independence and well-being.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Ensured compliance with all laws governing home health care services.
- Managed client's schedule of doctor's appointments, therapies.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Collaborated closely with families to provide support and guidance.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Maintained accurate records of patient care services provided.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Improved patient outlook and daily living through compassionate care.
- Responded promptly to emergency situations involving clients.
- Provided transportation to medical appointments and errands.
- Tracked and reported clients' progress based on observations and conversations.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Developed individualized plans of care based on each client's needs.
- Encouraged social interaction among clients to maintain positive mental health.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Kept up-to-date knowledge on current trends in home health care practices.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
High School Diploma -
Mesick Consoildated
Mesick, MI 08.1993 - 05.2024
Skills
- Workplace Safety
- Management Support
- Data Entry
- Program Support
Affiliations
I have a variety of interests also open to diverse interests. I always have a positive mindset with work and life itself. I'm very motivative in everything I do. I have high values and good ethics.
Languages
English
Professional
References
References available upon request.
Timeline
Associate
Itasca Health And Human Services
12.2020 - 03.2024
Cleaning Crew Manager
KJ's Kleaning
08.2008 - 10.2021
Home Care Provider
All State Insurance
11.1999 - 05.2007
High School Diploma -
Mesick Consoildated
08.1993 - 05.2024
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