Kelly Fitch

Established and maintained positive working relationships with members.

• Actively listens to members’ concerns, health issues.
• Ability to navigate complex situations and solve problems effectively.
• Identifying and connecting members with relevant community services
• Follow up with patients to endure the care they received.
• Demonstrated HIPPA awareness by maintaining privacy and security of PHI always
• Complete assignments with minimal supervision, work remote
• Experience using Salesforce, Electronic Health Records, Microsoft Teams
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

• Answering inbound and making outbound calls to addressing customer inquiries and requests.
• Actively listens to claimants’ issues, concerns.
• Analyzed individual UI claims for accuracy of the claim.
• Processed payable claims after review.
• Conducted investigations of questionable claims including interviews.
• Direct experience with Reemploy CT.
• Documenting customer interactions and updating relevant systems.
• Proficient in Microsoft teams, Salesforce
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Streamlined call flow processes for more efficient response times and increased productivity.

• Develop and grow sales volume in assigned territory through effective fact-based selling and relationship building
• Deliver consistent market level contact as per client.
• Analyze and develop a business plan each quarter that identifies opportunities to gain product placement, prioritizing calls
• Trains new employees and work with current team members to achieve better results.
• Negotiated shelve space to improve sales
• Collaborated with marketing team to develop targeted materials for promotions, leading to increased product awareness.
• Expanded the client base by identifying potential customers and initiating contact to promote products and services.