Kelly Flasch
Kewaskum
Summary
Dynamic Care Manager with expertise in care planning and service coordination at Beacon Specialized Living. Proven ability to enhance patient outcomes through effective case assessments and compassionate patient education. Skilled in multidisciplinary team collaboration and training staff, fostering a supportive environment that prioritizes quality care and compliance with HIPAA guidelines.
Overview
21
21
years of professional experience
Work History
Care Manager
Beacon Specialized Living
01.2014 - Current
- Assisted in developing individualized care plans for clients based on their needs and preferences.
- Supported team in coordinating care services, ensuring timely communication among healthcare providers.
- Learned to monitor client progress and report changes to appropriate stakeholders for effective intervention.
- Contributed to case documentation, maintaining accurate records of client interactions and service delivery.
- Engaged with clients and families to educate them on care options and available resources for support.
- Participated in team meetings to discuss client cases, sharing insights and collaborating on best practices.
- Utilized electronic health record systems to track patient information and streamline documentation processes.
- Enhanced knowledge of community resources to connect clients with additional support services as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Activity Director
Serenity Villa
05.2004 - 10.2013
- Designed and implemented engaging activity programs for residents, enhancing social interaction and well-being.
- Collaborated with staff to coordinate schedules, ensuring seamless execution of daily activities and events.
- Monitored resident participation and feedback, adjusting programs to meet diverse interests and needs.
- Trained and mentored new staff on best practices for facilitating recreational activities effectively.
- Established partnerships with local organizations to enrich program offerings and increase community involvement.
- Developed safety protocols for all activities, prioritizing resident health and security during events.
- Evaluated program effectiveness through regular assessments, driving continuous improvement in service delivery.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
Education
High School Diploma -
Kewaskum High School
Kewaskum, WISkills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Patient education
- Workflow coordination
- Program management
- Quality improvement
- Policy adherence
- Care quality assessments
- Patient & family support
- Critical thinking
- HIPAA guidelines
- Records management
- Decision-making
- Schedule management
- Training and mentoring
- Multidisciplinary team collaboration
- Staff supervision
Timeline
Care Manager
Beacon Specialized Living
01.2014 - Current
Activity Director
Serenity Villa
05.2004 - 10.2013
High School Diploma -
Kewaskum High School
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