Kelly Fleet
Houston,United States
Summary
Passionate and driven to provide an exceptional experience to every person I am awarded with an opportunity to assist with their needs
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Girl Scout Leader
Girl Scouts of America
10.2018 - Current
- Established and maintained safe and positive environment for Girl Scouts to grow, learn and have fun.
- Encouraged Girl Scouts to develop own leadership skills through hands-on experiences.
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Oversaw Fundraising efforts for the troop while using it as an opportunity to help the girls enhance their social skills and business savvy
Front of House Manager
Dragons Lair/ Tabletop Tavern
06.2022 - 10.2024
- Company Overview: A small bar within a Comics and Game store catering to the community by providing a safe and fun location for people of all ages to come together
- Contact: Matt Connor 832-474-0389
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Purchased beer and beverages and cultivated strong vendor relationships.
- Regularly volunteered to assist with staff shortage issues and worked holidays, weekends
Bartender
The Thirsty Texan
06.2023 - 10.2023
- Company Overview: Local Sports Bar
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently closed the bar according to established procedures, ensuring preparedness for each shift.
3rd Key Manager
Goodwill Industries
10.2017 - 09.2018
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
High School Diploma -
Raleigh Charter High School
Raleigh, North Carolina05.2005
Skills
- First Aid Certified
- TAB Certified
- Food Handlers Certified
- Computer Technical Skills
- Exceptional Customer Service Skills
- Emotional Support
- Fundraising
- Multitasking Abilities
- Adaptability and Flexibility
- Community Outreach
- Social Media Management
Hobbies and Interests
- Managing Front of House Tavern
- Helping serve customers
Projects
Girl Scout Leader troop/Volunteer, 09/01/18, Present, Received recognition for my volunteering skills during the covid lockdown
Timeline
Bartender
The Thirsty Texan
06.2023 - 10.2023
Front of House Manager
Dragons Lair/ Tabletop Tavern
06.2022 - 10.2024
Girl Scout Leader
Girl Scouts of America
10.2018 - Current
3rd Key Manager
Goodwill Industries
10.2017 - 09.2018
High School Diploma -
Raleigh Charter High School
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