Kelly Flores
Burlington,NJ
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
17
17
years of professional experience
Work History
Training and Development Manager
Erickson Living
Tinton Falls , NJ
03.2022 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions via workday
- Planned annual summer and holiday events and team building-based training initiatives.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Directed training programs and development paths for managers and supervisors.
Assistant General Manager of Dining Services
Erickson Living
Warminster , PA
06.2019 - Current
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Resolved problems promptly to elevate resident approval.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provided residents with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored and assisted residents through meal delivery
- Followed nutritional plans to prepare optimal meals.
- Completed online menu rotations for residents weekly
- Promoted server trainers within dining room
- Approval of payroll
- Crossed trained in all cafe and restaurants on campus holding over 2000 residents
General Manager/ Kitchen Manager
TGI Friday's
Burlington Township , New Jersey
04.2018 - 01.2019
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Increased profits by 23% within one year through restructure of business line.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
Kitchen Manager
Texas Roadhouse/Bubbas 33
Old Bridge Township , NJ
08.2016 - 10.2017
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Carefully interviewed, selected, trained and supervised 80+ staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted business through participation in and sponsorship of community events.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Culinary Manager
Darden Restaurant: Bahama Breeze
520 Woodbridge Center Drive
12.2011 - 08.2016
- Carefully interviewed, selected, trained and supervised staff.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Correctly calculated inventory and ordered appropriate supplies.
- Lead high volume restaurant operations
- Motivate, Lead and Inspire Team
- Maintain Safe and Secure Work Environment for Guest and Team
- Recognized and formally acknowledged outstanding staff performance
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- New Restaurant Opening for Delaware Location 2012
- Attended Culinary Institute of America in San Antonio, Texas for Culinary Leadership Course Provided by Darden
- Executed Culinary Quarterly Menu Rollouts January 2013-June 2016
- Sponsored Local Taste Events throughout New Jersey Ultimately Taking Home Best Dessert Award in 2015 and 2016
- Assisted in Perfect Plate Presentation Goals Resulting in 7% increase IGSS of Taste/Presentation Scores Via Online Guest Surveys
- Collaborated With Culinary Team to Run a Version Of Top Chef Contest in North Region
- Partnered with Woodbridge and Edison Chamber of Commerce
Banquet Server
Taste Of Italy
Tinton Falls , NJ
03.2010 - 06.2016
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Certified Trainer/foh Manager
Darden- Bahama Breeze
520 Woodbridge Center Drive
10.2011 - 03.2012
- Consistently provided professional, friendly and engaging service
- Followed safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Developed and maintained positive working relationships with others to reach business goals
- Trained and mentor new employees
- Counted out cash drawers and balanced totals
- Improved customer service by projecting friendly and knowledgeable attitude
- Assisted in New Restaurant Openings
- Attended GM Conferences within Company
- Received and Stored New Smallwares For Openings
Bank Teller
Provident Bank
Fords N.J.
01.2011 - 01.2012
- Organized, stocked and maintained teller window area.
- Sort and File Deposit Slips
- Process Customer Loan Information
- Provide Information to Customers Regarding Bank Services
- Cross Sell Bank Products
- Perform End of Day Recap into Database
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Education
Bachelor of Science - Psychology
University of Phoenix Online
08.2011
Associate of Arts - Psychology
University of Phoenix
2009
High School Diploma - undefined
John F. Kennedy High School
2004
Skills
- Results-oriented
- ServSafe Certified
- Proven Cost-Control Expert
- Inventory Control and Record Keeping
- Hospitality and service industry background
- Excellent Communication Skills
- Accomplished in large event catering
- Adjustable Flexibility and Relocatable
- Positive Attitude
- Fantastic Leadership Skills
- Focus and Follow-Through
- Educated in Workday, 7 Shifts, hot schedules,, Microsoft Word and Excel, PowerPoint, Infor, POS, Tablets amongst latest programs
Timeline
Training and Development Manager
Erickson Living
03.2022 - Current
Assistant General Manager of Dining Services
Erickson Living
06.2019 - Current
General Manager/ Kitchen Manager
TGI Friday's
04.2018 - 01.2019
Kitchen Manager
Texas Roadhouse/Bubbas 33
08.2016 - 10.2017
Culinary Manager
Darden Restaurant: Bahama Breeze
12.2011 - 08.2016
Certified Trainer/foh Manager
Darden- Bahama Breeze
10.2011 - 03.2012
Bank Teller
Provident Bank
01.2011 - 01.2012
Banquet Server
Taste Of Italy
03.2010 - 06.2016
Bachelor of Science - Psychology
University of Phoenix Online
Associate of Arts - Psychology
University of Phoenix
High School Diploma - undefined
John F. Kennedy High School
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