Kelly Flowers
Columbus,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Uber Eats
07.2021 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Associate
Walmart
01.2016 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Sales Associate
Casual Male XL
01.2011 - 01.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Key West High School
Key West, FL09.2006
Skills
- Loading and Unloading
- Residential Delivery Etiquette
- Documentation
- Materials Transport
Timeline
Delivery Driver
Uber Eats
07.2021 - 02.2023
Customer Service Associate
Walmart
01.2016 - 01.2020
Retail Sales Associate
Casual Male XL
01.2011 - 01.2015
High School Diploma -
Key West High School
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