Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Kelly Fluhr

Kelly Fluhr

Account Manager
Dubuque,IA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Account Manager, Supervisor

HealthCheck360
Dubuque, Iowa
04.2021 - Current
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Developed and implemented strategies to increase client retention.

Revenue Manager

S&L Hospitality
Verona, WI
08.2018 - 07.2020
  • Developed and distributed quarterly management revenue and analysis reports using proven software tools.
  • Developed strategic plans for day-to-day financial operations.
  • Designed and maintained financial models to identify and measure risks.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on revenue opportunities.

Reservations Manager

Grand Harbor Resort & Waterpark
Dubuque, Iowa
04.2011 - 07.2018
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled reservations and answered questions from interested patrons for busy 193-room hotel.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Worked closely with front desk to achieve full occupancy of property.

Education

High School Diploma -

Wahlert High School
Dubuque, IA
08.2001 - 05.2005

Skills

CRM Systems

undefined

Timeline

Account Manager, Supervisor

HealthCheck360
04.2021 - Current

Revenue Manager

S&L Hospitality
08.2018 - 07.2020

Reservations Manager

Grand Harbor Resort & Waterpark
04.2011 - 07.2018

High School Diploma -

Wahlert High School
08.2001 - 05.2005

Similar Profiles

CREATE PROFILE
Kelly FluhrAccount Manager