KELLY FONTENOT
NTT DATA Services
Lafayette,LA
15
years of professional experience
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Work History
Senior Customer Care Associate
11 Months- Resolved complex customer inquiries through phone, chat, and email support while maintaining service quality standards.
- Managed escalated cases in CRM systems, ensuring accurate documentation and timely follow-up.
- Coached associates on customer care procedures, communication techniques, and issue resolution workflows.
- Reviewed service trends to identify process gaps and recommend workflow improvements.
- Coordinated cross-functional teams to address account issues and restore customer satisfaction.
- Applied product and policy knowledge to resolve billing, account, and service concerns efficiently.
Customer Service Representative
3 Years 1 Month- Provided exceptional customer service to clients, addressing their concerns related to insurance coverage and authorizations promptly.
Medical Technologist, Generalist
7 Years 4 Months- Performed laboratory testing on blood and body fluids providing diagnostic clues for physicians.
Travel Medical Technologist
3 Months- Performed laboratory testing on blood and body fluids providing diagnostic clues for physicians.
Travel Medical Technologist
1 Month- Performed laboratory testing on blood and body fluids providing diagnostic clues for physicians.
Medical Technologist
2 Years 2 Months- Performed laboratory testing on blood and body fluids providing diagnostic clues for physicians.
Education
Associates of Applied Technology
Skills
Customer support
Problem resolution
Team collaboration
Customer complaint resolution
Product knowledge
Complaint handling
Complex Problem-solving
Timeline
Senior Customer Care Associate
NTT DATA Services
11.2025 - CurrentRead More
Customer Service Representative
NTT DATA SERVICES
10.2022 - 11.2025Read More
Medical Technologist, Generalist
LGMC
12.2013 - 04.2021Read More
Travel Medical Technologist
ATLANTA MEDICAL CENTER
08.2013 - 11.2013Read More
Travel Medical Technologist
PARKLAND HOSPITAL
07.2013 - 08.2013Read More
Medical Technologist
UNITED BLOOD SERVICES
05.2011 - 07.2013Read More
La. Technical College – Lafayette Campus
Associates of Applied Technology
Read More