Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Fore

Lonoke,AR

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Wanting to expand on career skills, specifically in the health care area.

Overview

3
3
years of professional experience

Work History

Shift Lead

Firehouse Subs
08.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Responded to and resolved customer questions and concerns.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Enforced company policies and regulations with employees.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Shift Lead/Crew Member

Firehouse Subs
10.2020 - 06.2021
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with team members to complete orders.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

Bachelor of Arts - Psychology

University of Arkansas At Little Rock
Little Rock, AR
2027

High School Diploma -

Connections Academy
Indianapolis, IN
2021

Skills

  • Team Leadership
  • Strong verbal and written communication
  • Rules Enforcement
  • Guest Service
  • Staff education and training
  • Positive Attitude
  • POS System Operation
  • Daily workflows
  • Cash Handling
  • Decision-making capabilities
  • Basic Math
  • Multitasking
  • Sales and Upselling
  • Complaint resolution

Timeline

Shift Lead

Firehouse Subs
08.2021 - Current

Shift Lead/Crew Member

Firehouse Subs
10.2020 - 06.2021

Bachelor of Arts - Psychology

University of Arkansas At Little Rock

High School Diploma -

Connections Academy

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Kelly Fore