KELLY FOX
Concord,CA
Summary
Productive Store Team Leader offering 18-year background developing and training 300-person team, establishing customer service goals and maintaining optimum inventory. Diligent and customer-focused individual committed to directing and coordinating activities to increase efficiency. Articulate communicator skillful in building solid relationships with employees and customers. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Dedicated 20 year professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Store Team Leader
Whole Foods Market
Dublin, California
01.2020 - 02.2021
- Asked by regional leadership to step in to cover Dublin and in March took over as Store Team Leader
- Managed $1,000,000+ store with highest team member count for company in Northern California team member base of 400+ in addition sale in Amazon prime during Covid
- Increase store expectations, floor standards and put in customer service expectations as in store channel resumed from Covid
- Maintained positive comps
- Increased team member base to ensure all on line order was fulfilled
- Oversaw all financial responsibilities
- Mentoring and developing team member base
- Overseeing all hiring, processing and separations of team members, job review and goal setting, tight classes for development and supporting team members for next step in their career
- Worked closing with HR partner on all aspects of HR, including team member relations, workers comp, team member investigations, payroll, culture fairs, Covid leaves, LOA’s, all protected categories and attended yearly training with Whole Foods Market on Hr related topics
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Interviewed, trained and coached 300+Team members to achieve company and store goals.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Team Leader
Whole Foods Market
Berkeley, California
03.2019 - 12.2020
- Coordinated with day management regarding on-going issues.
- Analyzed customer levels and planned resources according to needs.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Interviewed, trained and coached 100+-member team to achieve company and store goals.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Store Team Leader
Whole Foods Market Inc
Berkeley, CA
07.2015 - 12.2020
- Coordinated with day management regarding on-going issues.
- Analyzed customer levels and planned resources according to needs.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Interviewed, trained and coached 100+ team member to achieve company and store goals.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Store Manager
Whole Foods Market Inc
San Ramon, California
03.2015 - 06.2019
- Transferred to underperforming store
- Tasked with rapidly turning around all opportunities including, but not limited to: upgraded customer shopping experience, operations compliance, morale, improved P&L., of 200+ team member site challenged with complete remodel and sister-store cannibalization within initial months of starting role
- Oversaw $1,000,000 remodel for store three months into position
- Rehired key positions in store in preparation for cannibalization of new WFM location (Dublin, CA)
- Worked with HR business partner on all team member related work topics, including investigations, payroll, training team members different levels of management, culture fairs, creating open door policies for team, job reviews and process tasks on different platforms
- Staff hiring, development, and labor management
- Active participation in regional leadership interview panels
- Development and Mentoring of team members into promoted positions
- Maintaining all financial responsibilities
- Overseeing all hiring and separations
- Work performance reviews for Administration, 10 Team Leaders, and 3 Associate Store Team Leaders
- Accelerating Retail Standards and Growth
- Maintaining retail standards, Creative merchandising including holiday execution
- Led completion of substantial new company operations SOP, store now certified
- Executing company Category Management and Planogram direction
- Increased safety culture by 77% over 2018-19
- Recruited talent from other retail/grocery into leadership positions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Associate Store Team Leader
Whole Foods Market
Tigard , OR
04.2007 - 02.2015
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Transferred, created and received stock orders to guarantee product stability.
- Interviewed, trained and coached 110+ member team to achieve company and store goals.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Team Leader
Whole Foods Market Inc
Sacramento, CA
07.2003 - 03.2006
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Foods Safety compliance
- Weights and measures compliance
- Annual job reviews
- Scheduling for 35 Team Members weekly
- Team Member appreciation events hosting for 150 Team Members
- Catering and delivery to drive business. Delivering to 20 local businesses in Sacramento area
Education
Associate of Arts - Culinary Arts
Culinary Institute of America
Hyde Park, NY 08.1999 - 03.2001
Leadership Presence for Women -
Decker Communcations
San Francisco, CA 03.2020 - 03.2020
Skills
Talent Development // Developing and partnering people to the next levels in leadership Identifying talent and hiringundefined
Timeline
Leadership Presence for Women -
Decker Communcations
03.2020 - 03.2020
Store Team Leader
Whole Foods Market
01.2020 - 02.2021
Store Team Leader
Whole Foods Market
03.2019 - 12.2020
Store Team Leader
Whole Foods Market Inc
07.2015 - 12.2020
Store Manager
Whole Foods Market Inc
03.2015 - 06.2019
Associate Store Team Leader
Whole Foods Market
04.2007 - 02.2015
Team Leader
Whole Foods Market Inc
07.2003 - 03.2006
Associate of Arts - Culinary Arts
Culinary Institute of America
08.1999 - 03.2001
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