Kelly Frazier
Neptune Township,NJ
Summary
Accomplished professional with a proven track record at JGH & Associates, LLC, specializing in accounting and bookkeeping, including QuickBooks proficiency, and exceptional customer service. Expert in streamlining financial processes, enhancing administrative efficiency, and fostering guest engagement. Demonstrated ability to train staff effectively, ensuring both operational excellence and a significant increase in client satisfaction.
Overview
19
19
years of professional experience
Work History
Bookkeeper
JGH & Associates, LLC
01.2017 - 02.2024
- Managed accounts payable and receivable activities; maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using Quickbooks accounting system.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Administration Officer
JGH & Associates, LLC
01.2017 - 02.2024
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Performed wide-ranging administrative, financial and service-related functions.
Real Estate Agent
JGH & Associates, LLC
01.2017 - 02.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Server
JATT LLC
02.2005 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Manager on Duty
JATT LLC
01.2005 - 01.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Accounting and bookkeeping
- Quickbooks
- Bank Statement Reconciliation
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Customer service focus
- Delegation capabilities
- Staff Training and Development
- Administrative Support
- Office Management
- Customer Relations
Timeline
Bookkeeper
JGH & Associates, LLC
01.2017 - 02.2024
Administration Officer
JGH & Associates, LLC
01.2017 - 02.2024
Real Estate Agent
JGH & Associates, LLC
01.2017 - 02.2017
Server
JATT LLC
02.2005 - 01.2017
Manager on Duty
JATT LLC
01.2005 - 01.2017
High School Diploma -
Rutgers, The State University of New Jersey
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