Kelly Freeman
Ogden
Summary
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 25 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Carle Health
05.2018 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to registration staff.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Educated all registration staff personnel regarding updates and changes to job positions.
East Region Patient Access Manager
Carle Foundation Hospital
05.2017
- Oversee the activities of registration, preregistration
- Implement and maintain operational process models that support hospital and ambulatory needs
- Establish processes to increase patient satisfaction and improve reimbursement
- Establish productivity guidelines
- Work various claim/account workques
- Oversee supervisors and staff for multiple clinics
- Participate in cross-functional meetings and committees
- Training and development
- Assists Director with policy development
PSR Supervisor
Carle Foundation Hospital
04.2015 - 04.2017
- Supervised daily operation of five departments
- Coordinated primary staff and physician schedules to ensure optimum duty coverage
- Scheduled, prepared and facilitated weekly department meetings
- Guided staff members through transitional changes, communicated objectives and expectations, alleviated concerns and ensured procedural adoption
- Payroll
- Implemented standards and methods to measure the effectiveness of department activities
- Motivated staff by providing environment conducive to open communication and opportunities for professional development
- Responsible for hiring, appraisal and development of PSR staff.
Patient Service Representative III
Carle Foundation Hospital
02.2014 - 04.2015
- Scheduling patients
- Payroll
- Ordering Supplies assisting manager with projects
- Staff scheduling
- Training new processes
Interviews Medical Insurance Specialist
Partnership Council, Carle Foundation Hospital
06.2011 - 02.2014
- Obtain medical authorizations for peri-operative services
- Financial counsel patients on estimated patient responsibilities
- Collection of payment during patient financial counsel
- Assist in bed side registration verifying demographic and insurance information
- Assisted in team projects in streamlining processes
- Appeal denials
- Training of new employees
- Authorization and insurance verification for durable medical equipment
Senior Associate
Genpact/Walgreens Accounting
06.2008 - 06.2012
- Collections on outstanding Workers Compensation claims
- Assisted with other team members on special tasks required by management
- Obtained authorizations from Workers Compensation insurance
Office Assistant
Dr. Syed Zaidi and Associates
12.2000 - 02.2007
- Clerical responsibilities performed in a fast past environment
- Completed patient triage by collection clinical information from patient and patient vitals
- Obtained clinical information to complete patient insurance referrals
- Insurance authorizations for services rendered
- Collection of copays/deductibles and outstanding balances at patient check in
- Enhanced processes by offering ideas of new services that increased revenue
Education
MHA - Health Administration
University of Phoenix
Phoenix, AZ2014
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ2012
Associate of Applied Science - Business/Accounting
University of Phoenix
Phoenix, CHAA, AZ2010
Skills
- Extensive experience in the Healthcare sector Possess strong problem resolution skills
- Motivating change leader
- Responsibility Familiar with basic operating systems like Microsoft
- Excellent communication and interpersonal skills Excel, Word, PowerPoint, Excel, Kronos and WorkDay
- Confident and poised in interactions with individuals Conflict resolution
- Employee Engagement
- Demonstrated ability to function effectively as a team
- Patient Registration
- Workflow Processes
- Employee Training Program
Certification
Certified Access Manager- National Association of Healthcare Access Management
Timeline
Patient Access Manager
Carle Health
05.2018 - Current
East Region Patient Access Manager
Carle Foundation Hospital
05.2017
PSR Supervisor
Carle Foundation Hospital
04.2015 - 04.2017
Patient Service Representative III
Carle Foundation Hospital
02.2014 - 04.2015
Interviews Medical Insurance Specialist
Partnership Council, Carle Foundation Hospital
06.2011 - 02.2014
Senior Associate
Genpact/Walgreens Accounting
06.2008 - 06.2012
Office Assistant
Dr. Syed Zaidi and Associates
12.2000 - 02.2007
Bachelor of Science - Business Administration
University of Phoenix
Associate of Applied Science - Business/Accounting
University of Phoenix
MHA - Health Administration
University of Phoenix
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