Kelly Freyder
Greenacres
Summary
Detail-oriented administrative professional with extensive experience in executive support and office management. Skilled in calendar coordination, event planning, and financial oversight, with a proven ability to streamline operations and foster clear communication. Highly organized and adaptable, with a strong track record in managing diverse tasks and supporting team success.
Overview
11
11
years of professional experience
Work History
Executive Assistant
United Franchise Group
10.2024 - Current
- Managed executive calendars, email, meetings, and travel arrangements to optimize time.
- Maintained confidentiality of sensitive documents and ensured proper distribution.
- Facilitated communication between departments and customers.
- Streamlined executive communication by handling emails, calls, and appointments.
- Created social media content using Canva and VEED to enhance brand engagement.
Administrative Coordinator
United Franchise Group
11.2023 - 10.2024
- Served as reliable backup for the Travel Manager, Events Coordinator, Discover Day Tour Coordinator and Director of First Impressions ensuring seamless operations across key roles.
- Managed complex schedules using Outlook for internal systems.
- Performed data entry, proofreading, and purchase order management with attention to detail.
- Led a sustainability initiative to improve office practices and awareness.
Primate Curator
Lion Country Safari
11.2022 - 11.2023
- Used ZIMS software to track animal health, behavior, and training records.
- Led animal care teams to uphold high welfare and safety standards.
- Coordinated with internal departments and vendors for animal acquisition and disposition.
- Updated policies and procedures to comply with USDA, OSHA, and AZA standards.
- Trained staff on data collection, acquisitions, and regulations in animal care.
- Contributed to the DE&I committee to promote a diverse and inclusive work environment.
Zoological Manager
Tulsa Zoo Management
07.2021 - 11.2022
- Coordinated animal transfers, managing logistics and paperwork for compliance.
- Managed inventory, budgets, and requisitioning of materials with attention to cost-effectiveness.
- Led a team of 15 zookeepers and 12 volunteers to uphold care standards.
- Administered hiring, on-boarding, payroll, and scheduling for zoo staff.
- Coordinated zoo events, working cross-departmentally to ensure smooth operations.
- Managed social media content, ensuring professional and accurate communication.
Primate Keeper
The Maryland Zoological Society
05.2016 - 07.2021
- Provided daily care, training, and record-keeping for primates, ensuring high welfare standards.
- Engaged guests through educational presentations and keeper chats to enhance the experience.
- Maintained accurate records in ZIMS, ensuring compliance and accessibility.
- Conducted research on primate diet and behavior to improve animal care practices.
Animal Caregiver
Chimp Haven Sanctuary
09.2014 - 05.2016
- Managed daily care and training for 200+ retired research chimpanzees, ensuring well-being.
- Solved complex problems in a fast-paced, dynamic environment.
- Collected and input data for research and daily care documentation.
Office Assistant
The Furniture Mart
09.2013 - 09.2014
- Completed clerical tasks such as filing, copying, date entry and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office and sales records, both digital and physical
- Assisted 15-20 sales associates with transactions, returns, setting up deliveries and other miscellaneous tasks to ensure overall success of achieving the company's mission
- Balanced registers and handled petty cash
Education
Bachelor of Science - Zoology
State University of New York At Oswego
Oswego, NY05.2012
Skills
- Executive Calendar and Travel Management
- Effective Communication (Email, Phone, and In-Person)
- Event Coordination and Logistics
- Social Media Content Creation and Engagement
- Staff Coordination and Team Collaboration
- Financial Management
- Policy and Procedure Development
- Multitasking and Time Management
Affiliations
- National Chimpanzee Species Survival Plan Steering Committee
- Chimpanzee Husbandry and Advisory Team
- Animal Welfare Committee
- DEAI Committee
- Safety Committee
- Toastmasters
Timeline
Executive Assistant
United Franchise Group
10.2024 - Current
Administrative Coordinator
United Franchise Group
11.2023 - 10.2024
Primate Curator
Lion Country Safari
11.2022 - 11.2023
Zoological Manager
Tulsa Zoo Management
07.2021 - 11.2022
Primate Keeper
The Maryland Zoological Society
05.2016 - 07.2021
Animal Caregiver
Chimp Haven Sanctuary
09.2014 - 05.2016
Office Assistant
The Furniture Mart
09.2013 - 09.2014
Bachelor of Science - Zoology
State University of New York At Oswego
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