Kelly Fugate
Galen College of Nursing
Hazard,KY
12
years of professional experience
Dynamic professional with a proven track record in customer satisfaction. Committed to compliance and satisfaction, I drive results through effective communication and problem-solving.
Work History
Student Financial Assistant
2 Months- Processed student financial aid applications efficiently, ensuring compliance with institutional policies and federal regulations.
- Assisted students in understanding financial aid options, enhancing their knowledge of funding resources available.
- Provided exceptional customer service while addressing student inquiries regarding tuition payment plans and scholarships.
- Assisted students in understanding their financial aid packages, resulting in increased satisfaction and enrollment.
Registrar
1 Year 7 Months- Managed student records to ensure accuracy and compliance with institutional policies.
- Facilitated registration processes, enhancing student experience and operational efficiency.
- Collaborated with academic departments to optimize course offerings based on enrollment patterns.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
Customer Service Representative
4 Years 1 Month- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained a thorough understanding of products to provide informed recommendations.
- Collaborated with team members to enhance customer service delivery.
Attendance Clerk
7 Months- Recorded daily student attendance accurately in school management system.
- Communicated with teachers and parents regarding attendance-related inquiries.
- Processed attendance data for reporting and compliance with district policies.
- Assisted in developing and implementing attendance improvement initiatives.
OR Coordinator
1 Year 6 Months- Assisted in scheduling patient appointments and managing calendar for efficient office operations.
- Coordinated communication between patients, families, and dental staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
Teller
3 Years 4 Months- Processed customer transactions accurately and efficiently in high-volume banking environment.
- Assisted customers with account inquiries, providing detailed information on services and products.
- Maintained cash drawer integrity through meticulous tracking and balancing of funds.
- Promoted bank products and services, enhancing customer engagement and satisfaction.
Education
High School Diploma
Skills
Bank reconciliation
Accounts receivable
Microsoft Excel
Accounts payable
Timeline
Student Financial Assistant
Galen College of Nursing
06.2026 - CurrentRead More
Registrar
Galen College
06.2024 - 01.2026Read More
Customer Service Representative
First Federal
03.2020 - 04.2024Read More
Attendance Clerk
Hazard Independent Schools
08.2019 - 03.2020Read More
OR Coordinator
Farmer Pediatric Dentistry
09.2017 - 03.2019Read More
Teller
1st Trust Bank
05.2014 - 09.2017Read More
Wabaco Christian Academy
High School Diploma
Read More