Kelly Furna
Newport,NC
Summary
Accomplished healthcare administration leader with a proven record of driving operational excellence, improving patient outcomes, and leading multidisciplinary teams. Seeking to leverage over 7 years of strategic management, regulatory compliance, and financial oversight experience to enhance the quality, efficiency, and innovation of healthcare delivery in a leadership role.
Overview
14
14
years of professional experience
Work History
Area Executive Director
Access Community-Based Services
07.2024 - Current
- Oversight of assigned agencies within the Region, providing leadership and mentoring to office employees for the purpose of maintaining profitability while providing quality patient care.
- Facilitates QAPI planning and processes, reporting, and improvement action plans in assigned agencies. This includes the oversight of all occurrences, complaints, negative trends, performance improvement issues, patient/family satisfaction scores, and concerns.
- Managed financial outcomes for designated agencies, focusing on budget adherence and weekly metric evaluations.
- Assists in identifying and implementing Business Development opportunities in assigned agencies inclusive of agency participation in community awareness, education, and service-oriented projects in assigned regions.
- Reviews and approves, with Human Resources’ guidance, all personnel decisions including, but not limited to, terminations, suspensions, new hires and grievances as needed for assigned agencies.
- Ensures adequate staffing of assigned agencies as well as adequate staff education and evaluations.
- Quality patient scores are met according to company guidelines.
- Responsible for compliance in assigned agencies with all regulations, laws, policies and procedures that are applicable.
Executive Director
Access Community-Based Services
03.2021 - 07.2024
- Review weekly operations reports, weekly metrics, productivity, and agency financial statements to ensure the office is on target with budgeted goals.
- Lead and direct daily operations of the business.
- Develop a business plan and work within quarterly/annual office budget.
- Increased operating margin and made office profitable by diversifying payer sources, increasing staff productivity, hiring qualified employees, and decreasing operating expenses.
- Build and maintain relationships with referral sources to grow business.
- Ensure patient and employee satisfaction to grow a successful office.
- Implement marketing strategies to expand outreach of services and increase operating revenue.
- Supervise and assist in processing payroll to ensure accuracy and timely completion.
- Conduct performance evaluations, provide disciplinary action and counseling to employees, and create and implement strategies for talent acquisition.
- Assist with recruitment, interviews, hiring, and the orientation process for new employees.
Client Services Manager
BAYADA Home Health Care
10.2017 - 03.2021
- Managed 14 skilled nursing clients and 80 nurses that produced $55,000 in revenue per week.
- Prepared, processed, and met weekly payroll deadlines. Ensured payroll was accurate.
- Managed hiring, on-boarding, performance reviews, and accountability of nurses.
- Completed medical billing of supplies by calculating, coding, and processing information.
- Analyzed problematic situations and occurrences and provided solutions to ensure practice's survival and growth.
- Developed and executed strategies to attain the goals of the office.
- Maintained effective fiscal management of caseload by monitoring metrics.
- Managed HR issues of the office.
- Managed schedules and staffing.
- Managed nurse compliance, acquisition, and retention.
Front Desk Administrative Assistant
The Pacific Club
03.2015 - 09.2017
- Daily use of Microsoft Office such as Excel, Word, and Outlook.
- Trained new employees to be compliant with procedures and perform front desk administrative assistant responsibilities.
- Electronically organized and enhanced mailing distribution lists.
- Updated records to improve organization and ensure accuracy.
- Arranged overnight accommodations and scheduled reservations.
- Performed essential front desk duties such as answering and directing phone calls, managing emails, sorting and distributing mail, filing, collating, and photocopying.
- Provided excellent customer service with the ability to multi-task and deliver accurate and instructive information.
Management - Key Holder
Charlotte Russe
06.2011 - 04.2014
- Supervised and coached employees on how to achieve goals, reduce product loss, and provide excellent customer service.
- Determined and executed marketing strategies and visual needs of the store.
- Handled large sums of money, and managed nightly deposits and money orders.
- Recorded and analyzed hourly data to help reach company’s daily goal.
- Enforced policies and procedure to reach company goals and provide a safe environment for employees and customers.
- Efficiently deescalated problems with disgruntled customers.
- Conducted second interviews for the hiring process.
- Processed, distributed, and performed inventory on merchandise.
Education
Master’s Degree - Healthcare Administration
Southern New Hampshire University
07.2019
Bachelor of Science - Exercise Science
Old Dominion University
12.2013
Skills
- Critical thinking/Problem Solving
- Staff Recruitment/Retention
- Customer Care/Service
- Operations management
- Quality improvement
- Staff training and development
- Problem-solving
- Emergency preparedness
- Patient satisfaction
- Effective communication
- Teamwork
- Process improvement
Living Our Purpose Award
Each quarter LHC Group chooses an employee who has gone above and beyond living the company’s purpose. In Q3 of 2024, I was selected for the Living Our Purpose award because I took over a second home care office and was able to enhance the office operations, improve the office environment and efficiency, increase productivity, and brought the office operations into full compliance with Medicaid regulations.
Timeline
Area Executive Director
Access Community-Based Services
07.2024 - Current
Executive Director
Access Community-Based Services
03.2021 - 07.2024
Client Services Manager
BAYADA Home Health Care
10.2017 - 03.2021
Front Desk Administrative Assistant
The Pacific Club
03.2015 - 09.2017
Management - Key Holder
Charlotte Russe
06.2011 - 04.2014
Master’s Degree - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Exercise Science
Old Dominion University
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