Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Gaffaney

Senior Executive Operations Administrator
Bismarck,ND

Summary

Associated Operations Administrator that is proactive and high energy. With over 20 years’ experience working with top executives in the consultant, real estate, retail, marketing, criminal justice and airline industries. Driven and focused with proven excellence in written and oral communication, creative problem solving and attention to detail. Diverse range of responsibilities ranging from maintaining accounts for various locations to overseeing and managing employees, onboarding for multiple offices, marketing, coordinating special events, logistics, safety, and scheduling. Have created new office policies and procedures to ensure effective billing as well as employee safety. Collaborated with multiple offices and departments across SWCA. Currently working on multiple initiatives and best practices focused on streamlining the Business Operations role across the company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Senior Executive Operations Administrator

SWCA, Inc.
03.2023 - Current
  • Developed and implemented new strategies and policies in collaboration with partners to establish and achieve long-term business objectives.
  • Streamlined operations to maximize business efficiency and profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Participated in LEAP Training and implemented skills gained through training.
  • Planned both internal and external events and staff trainings.
  • Streamlined workflow.

Associate Operations Administrator

SWCA, INC
06.2021 - 03.2023
  • Evaluated current operational practices and suggested improvement strategies.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Monitored and managed logistics functions for multiple offices.
  • Reconciled company accounts for credit cards and employee expenses.
  • Supported Bismarck / Sheridan Office team by handling all administrative tasks.
  • Assisted with documenting key processes and procedures protocols.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Encouraged and promoted ideas aligned to business needs and benefits across SWCA and within our subregion.
  • Anticipate patterns and links; look beyond immediate problem to wider implications. Such as creating logistics database.
  • Support needs of Directors, and Team Leads across multiple offices.
  • Coordinate with Admins across region in monthly meeting address problems as well as streamline processes.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated special projects.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Create and check JHAs and permits for adherence to regulation and safety.
  • Developed and maintained courteous and effective working relationships.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Used data entry skills to accurately document and input invoices.

Office Administrator

Daniel Companies
01.2017 - 06.2021
  • Demonstrated excellent knowledge and proficiency in using MS office suite that includes Excel, Word, PowerPoint, Outlook and OneNote
  • Worked in QuickBooks for payroll, created other accounts reports, Accounts Receivable, and Accounts Payable
  • Prioritized and completed assigned projects by required deadlines.
  • Prepare listing flyers, graphics, signage & all other marketing material.
  • Handled all data input for agents.
  • Track and coordinate all inbound leads from social media and other online sources.
  • Update information on multiple Listing Services

Administrative Assistant

CBL Properties
02.2016 - 10.2017
  • Planned and coordinated multiple events generating over $75,000 in revenue
  • Built relationships with tenants to encourage them to use malls marketing initiatives to increase their sales and performance
  • Used social media regularly to promote company events and products.
  • Maintain management reports such as monthly projection report and NOI projection report
  • Collecting and analyzing data such as lease documents, insurance requirements, tenant sales, accounts receivable, as well as accounts payable

Education

B.S. - Computer Information Systems, Business Administration

University of Mary
Bismarck
09.1995 - 05.2003

Skills

Customer Serviceundefined

Timeline

Senior Executive Operations Administrator

SWCA, Inc.
03.2023 - Current

Associate Operations Administrator

SWCA, INC
06.2021 - 03.2023

Office Administrator

Daniel Companies
01.2017 - 06.2021

Administrative Assistant

CBL Properties
02.2016 - 10.2017

B.S. - Computer Information Systems, Business Administration

University of Mary
09.1995 - 05.2003

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Kelly GaffaneySenior Executive Operations Administrator