Kelly Gaines
2083 Bedford Ct. ,GA
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
10
10
years of professional experience
Work History
Administrative/ Information Systems Clerk
Metropolitan Atlanta Rapid Transit Authority, MARTA
07.2018 - 12.2024
- Processed customer inquiries and provided accurate information regarding transit schedules and routes.
- Maintained records of daily operations, ensuring compliance with organizational standards and policies.
- Assisted in coordinating administrative tasks to streamline office workflows and improve efficiency.
- Collaborated with team members to resolve issues, enhancing overall service delivery quality.
- Implemented improvements in documentation processes, resulting in increased accuracy and reduced errors.
- Trained new staff on operational procedures, fostering a knowledgeable and effective team environment.
- Led initiatives to enhance communication between departments, improving coordination across services.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Optimized office space usage, arranging workstations to maximize productivity.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Coordinated and scheduled executive meetings and appointments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Developed training materials to support onboarding processes, ensuring consistency in service standards.
Station Maintainer
Metropolitan Atlanta Rapid Transit Authority, MARTA
03.2016 - 07.2018
- Ensured cleanliness of MARTA transit stations, enhancing passenger experience and safety.
- Adapted to flexible schedules, including nights, weekends, and holidays as needed.
- Thrived under tight deadlines in fast-paced environments, maintaining high performance standards.
- Effectively collaborated with team members to achieve operational goals and tasks.
- Maintained accurate cleaning logs and checklists, ensuring compliance with station standards.
Bus Operator- Mobility
Metropolitan Atlanta Rapid Transit Authority, MARTA
10.2014 - 03.2016
- Ensured timely bus operations through adherence to designated routes and schedules.
- Conducted thorough pre-trip inspections to guarantee vehicle safety and compliance.
- Provided exceptional customer service by assisting passengers with boarding and alighting.
- Adapted to changing traffic conditions for efficient navigation of city streets.
- Reported maintenance issues promptly, ensuring bus reliability and optimal performance.
- Maintained accurate logs of passenger counts and incidents during each shift.
Education
Associate of Science - Human Services
Georgia Piedmont Technical College
Clarkston, GASkills
- Administrative support
- Filing systems
- File maintenance
- Schedule and calendar management
- Typing speed
- Meeting coordination
- Correspondence writing
- Confidentiality
- Verbal and writing communication
- Multitasking Abilities
- Attention to detail
- Time management
- Microsoft 365 proficient
- Google drive
- Regulatory compliance
Timeline
Administrative/ Information Systems Clerk
Metropolitan Atlanta Rapid Transit Authority, MARTA
07.2018 - 12.2024
Station Maintainer
Metropolitan Atlanta Rapid Transit Authority, MARTA
03.2016 - 07.2018
Bus Operator- Mobility
Metropolitan Atlanta Rapid Transit Authority, MARTA
10.2014 - 03.2016
Associate of Science - Human Services
Georgia Piedmont Technical College