Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Galindez

Plant City,FL

Summary

Dynamic Front Desk Receptionist with proven expertise at Florida Orthopaedic Institute in appointment scheduling and customer service. Adept at managing patient flow and insurance verification, ensuring a seamless experience. Recognized for exceptional communication skills and maintaining confidentiality, contributing to a welcoming and efficient reception environment.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Florida Orthopaedic Institute
Brandon, FL
06.2023 - Current
  • Greeted patients and visitors with professionalism and warmth.
  • Managed appointment scheduling using electronic health record systems.
  • Answered phone calls, providing accurate information to inquiries.
  • Coordinated patient check-in and checkout processes efficiently.
  • Maintained office supplies, ensuring a well-stocked reception area.
  • Assisted with insurance verification and patient registration tasks.
  • Collaborated with clinical staff to ensure smooth patient flow.
  • Handled confidential patient information in compliance with privacy regulations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.

Front Desk Receptionist

Spine and Injury associates
Plant City, FL
02.2022 - 06.2023
  • Greeted patients and visitors with professionalism and warmth.
  • Managed appointment scheduling using electronic health record systems.
  • Answered phone calls, providing accurate information to inquiries.
  • Coordinated patient check-in and checkout processes efficiently.
  • Assisted with insurance verification and patient registration tasks.
  • Maintained office supplies, ensuring a well-stocked reception area.
  • Handled confidential patient information in compliance with privacy regulations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2018

Skills

  • Appointment scheduling
  • Electronic health records
  • Insurance verification
  • Data entry
  • Payment processing
  • Customer relationship management
  • Patient coordination
  • Front desk operations
  • Document management
  • Office supplies inventory management
  • Scheduling appointments
  • Cash handling
  • Skilled in Excel
  • Sensitive information handling
  • Appointment confirmation
  • Customer service
  • Time management
  • Effective communication
  • Conflict resolution
  • Customer assistance and interaction
  • Office organization
  • Multitasking and organization

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Florida Orthopaedic Institute
06.2023 - Current

Front Desk Receptionist

Spine and Injury associates
02.2022 - 06.2023

High School Diploma -

Penn Foster Career School

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Kelly Galindez