Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Galloway

Allentown,PA

Summary

Accomplished Food and Nutrition Services Director known for strong operational oversight and staff training. Expertise in food safety compliance and budget management supports a commitment to high-quality service and patient satisfaction.

Overview

7
7
years of professional experience

Work History

Director of Food and Nutrition Services

Metz Culinary Management/St Lukes Bethlehem
Bethlehem, Pennsylvania
09.2023 - 03.2026
  • Managed budget and financial operations for Food and Nutrition Services department, ensuring resource allocation aligned with departmental goals.
  • Oversaw daily operations of food service for patient and staff dining.
  • Collaborated with healthcare team to effectively address special dietary requirements, enhancing patient satisfaction.
  • Trained and mentored culinary staff on food safety and sanitation protocols, fostering a culture of compliance and quality.
  • Ensured proper sanitation practices were followed in all food preparation areas.
  • Analyzed customer feedback surveys to identify areas of improvement within the department.
  • Coached staff on strategies to enhance performance and improve customer relations.

Patient Services Manager

Metz Culinary Management/SL Bethlehem
Bethlehem, Pennsylvania
11.2018 - 12.2021
  • Managed patient services operations, enhancing quality of care delivery.
  • Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
  • Resolved patient complaints promptly, fostering positive relationships and satisfaction.
  • Monitored patient feedback surveys, identifying actionable improvements in customer service.
  • Resolved customer complaints promptly in a professional manner.
  • Trained and supervised staff on food safety and sanitation practices.
  • Managed daily operations of food service department, ensuring smooth workflow.
  • Provided ongoing training for new employees on safe food handling practices.

Education

Some College (No Degree) - Public Administration

Ramapo College of New Jersey
Mahwah, NJ

Skills

  • Nutritional standards
  • Food safety compliance
  • Budget management
  • Operation oversight
  • Inventory control
  • Staff training
  • Customer relationship management

Timeline

Director of Food and Nutrition Services

Metz Culinary Management/St Lukes Bethlehem
09.2023 - 03.2026

Patient Services Manager

Metz Culinary Management/SL Bethlehem
11.2018 - 12.2021

Some College (No Degree) - Public Administration

Ramapo College of New Jersey
Kelly Galloway