Accomplished Food and Nutrition Services Director known for strong operational oversight and staff training. Expertise in food safety compliance and budget management supports a commitment to high-quality service and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Director of Food and Nutrition Services
Metz Culinary Management/St Lukes Bethlehem
Bethlehem, Pennsylvania
09.2023 - 03.2026
Managed budget and financial operations for Food and Nutrition Services department, ensuring resource allocation aligned with departmental goals.
Oversaw daily operations of food service for patient and staff dining.
Collaborated with healthcare team to effectively address special dietary requirements, enhancing patient satisfaction.
Trained and mentored culinary staff on food safety and sanitation protocols, fostering a culture of compliance and quality.
Ensured proper sanitation practices were followed in all food preparation areas.
Analyzed customer feedback surveys to identify areas of improvement within the department.
Coached staff on strategies to enhance performance and improve customer relations.
Patient Services Manager
Metz Culinary Management/SL Bethlehem
Bethlehem, Pennsylvania
11.2018 - 12.2021
Managed patient services operations, enhancing quality of care delivery.
Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
Resolved patient complaints promptly, fostering positive relationships and satisfaction.
Monitored patient feedback surveys, identifying actionable improvements in customer service.
Resolved customer complaints promptly in a professional manner.
Trained and supervised staff on food safety and sanitation practices.
Managed daily operations of food service department, ensuring smooth workflow.
Provided ongoing training for new employees on safe food handling practices.