Kelly Garcia
Cathedral City,CA
Summary
Proven track record of enhancing operational efficiency at Macy's Department Store through expert file organization and exceptional customer service. Spearheaded initiatives leading to process improvements, adeptly managed multiple high-stakes projects, and fostered strong client relations. Demonstrates a unique blend of critical thinking and Microsoft Excel proficiency, contributing to a noticeable increase in team productivity and client satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Business Administrative Support Associate
Macy's Department Store
09.2023 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Performing cash office duties, recording and adding deposit from the night before, consolidating them for pick up on specific days. Balancing the main vault and ensuring that the cash drawer also balances to $5,000 ensuring that there are no discrepancies with either one. While also replenishing registers that are low in funds. Sending out emails and entering any discrepancies on the register if found.
- Recorded and enter colleague and customer accident reports. Ensuring that they are completed by manager in a timely manner, while assisting them with gathering signature from colleagues. Ensuring that colleague understand why they are asked to sign and communicating the cause and preventative measures for the accidents.
- Identified opportunities for process improvements within the workplace, leading initiatives to implement change effectively.
- Developed and maintained comprehensive filing systems to improve accessibility of crucial documents and information.
- Substitute for the Business Administrator Manager while she out of office, for weeks at a time.
- Completed the weekly task of completing schedules for the entire store. Making sure we accommodate employees requests while ensuring colleagues are scheduled properly for audits in certain departments.
- Tracked project progress closely, providing updates to relevant parties on status changes or potential risks encountered during execution stages.
- Maintained strict confidentiality with sensitive company information, demonstrating professionalism and discretion at all times.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assign safety inspections every month to managers and recorded and entered safety inspection every month in a timely manner. Also uploading the necessary logs and executing specific drills or practices for the month.
- Opened work orders for any issues that are found through out the store. Including calling in work order for our registers, public announcement system, elevator/escalator issues and all other systems. As well as reaching out to our district team to authorize specific requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis and special events.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized company events and meetings, fostering a positive work environment and strong team relationships.
- Organized district meeting and lunch-ins, by ordering and arranging food as well as conference room to the Store managers specifications.
- Monitored supply inventory levels, ordering necessary items in a timely manner to prevent operational delays or disruptions.
- Managed executive calendars and schedules, ensuring optimal time management and prioritization of essential tasks.
- Enhanced team productivity by facilitating clear communication and coordinating collaborative efforts.
- Provided exceptional customer service, addressing inquiries promptly and professionally to maintain client satisfaction.
- Assisted HR department by maintaining employee records accurately while following regulatory guidelines concerning sensitive personal information.
- Collaborated with various departments to streamline workflow processes, enhancing overall efficiency across the organization.
Merchandiser
Macys Department Store
07.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
- Established strong vendor relationships to maintain and support business.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Increased brand visibility by designing eye-catching displays that highlighted new products and seasonal trends.
- Developed visual merchandising plans and strategies to promote store offerings.
Retail Sales Associate
Macys Department Store
08.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Associate of Science - Nutrition Sciences
San Diego Mesa College
San Diego, CA05.2019
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2010
Skills
File Organization
Data entry expertise
Document Management
Meeting Scheduling
Report Preparation
Expense Reporting
Customer Service
Calendar Management
Time Management
Critical Thinking
Computer Skills
Customer and client relations
Professional Communication
Verbal Communication
Office Administration
Strong Problem Solver
Microsoft Excel
Dedicated Team Player
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Business Administrative Support Associate
Macy's Department Store
09.2023 - Current
Merchandiser
Macys Department Store
07.2021 - Current
Retail Sales Associate
Macys Department Store
08.2019 - Current
Associate of Science - Nutrition Sciences
San Diego Mesa College
High School Diploma -
Cathedral City High School
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