Kelly Garcia Romero
Memphis,TN
Summary
Hardworking, bilingual and dedicated individual with strong organizational, multitasking and customer service skills. Excellent working under pressure, adapting to new challenges to lead business success and customer satisfaction. Positive attitude and ready to expand knowledge to any daily situations.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
Dillard's
02.2020 - Current
- Improved business profits through building customer connections.
- Train and develop new hires in company processes, product knowledge, customer service and selling techniques.
- Increase sales by offering advice on purchases and promoting additional products.
- Answered incoming telephone calls to provide store products and services information.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retail Fulfillment Associate
Macy's
12.2019 - 02.2020
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
Catering Attendant
Aramark / Rhodes College,
09.2018 - 12.2019
- Arranged furniture and added decorations to assist in setting up for catering events.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Delivered catered food and supplies to facility for on-time set-up.
- Oversaw catering orders to verify accuracy and completeness.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleaned and organized kitchen, dining and service areas.
Education
The High School Equivalency Test (HiSET)
Southwest Community College
Memphis, TN07.2019
Skills
- Time Management
- Teamwork and Collaboration
- Customer experience control
- Computer Skills
- Problem Solving
- Task prioritization
- Staff Training
- Visual Merchandising
- Ability to learn new skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate Specialist
Dillard's
02.2020 - Current
Retail Fulfillment Associate
Macy's
12.2019 - 02.2020
Catering Attendant
Aramark / Rhodes College,
09.2018 - 12.2019
The High School Equivalency Test (HiSET)
Southwest Community College
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