Kelly Garrison

Office Manager

St. Goerge Logistics

Pasadena , TX

07.2014 - 07.2024

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Developed and implemented office policies and procedures.
Supervised staff members, organized schedules and delegated tasks.
Provided administrative support to management team including preparing reports and presentations.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Responded to customer inquiries via phone or email in a professional manner.
Assisted in recruiting, onboarding and training new employees.
Maintained filing system for records, correspondence and other documents.
Provided training to new hires on office policies and procedures.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Used judgment and initiative in handling confidential matters and requests.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Interpreted and communicated work procedures and company policies to staff.
Implemented and maintained company protocols to facilitate smooth daily activities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Reviewed completed work to verify consistency, quality, and conformance.