Kelly Gepp
Spring Lake Heights,NJ
Summary
Driven professional with a proven track record at East Coast Saloons, excelling in customer engagement through creative seasonal pop-ups and personalized service. Mastered cocktail design and event execution, boosting sales through strategic promotions. Demonstrates exceptional teamwork, problem-solving abilities, and customer service, ensuring operational excellence and repeat business.
Overview
10
10
years of professional experience
Work History
Salesbuilder
The Shore Club
01.2023 - Current
- Creatively directed themed pop-ups for every season with extensive decorations.
- Designed themed cocktail menus
- Planned, staffed & executed one off events
- Completed daily outreach to potential customers and offered dining promotions to generate sales
- Completed daily outreach to potential customers for the birthday program to generate sales
Bartender/Manager
Spring Lake Tap House/ Shore Club
05.2014 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
GED -
Manasquan High School
Manasquan, NJ06.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Time Management
- Dependable and Responsible
Timeline
Salesbuilder
The Shore Club
01.2023 - Current
Bartender/Manager
Spring Lake Tap House/ Shore Club
05.2014 - Current
GED -
Manasquan High School
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