Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY GERLOSKI

CHICAGO,IL

Summary

Dependable Office Manager and Dispatcher with a proven track record at Tempcon Mechanical and Midway Management Group, enhancing customer satisfaction. Utilizes interpersonal skills, time management, and problem-solving abilities to seek and maintain a full-time position that offers professional challenges. Drives office efficiency and supports company objectives by obtaining pertinent information from customers.

Overview

22
22
years of professional experience

Work History

DISPATCHER

Midway Management Group
Chicago, IL
11.2022 - Current
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Ensured compliance with safety regulations and company policies.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Identified locations and needs of callers to accurately send assistance.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Recorded results of service calls to create report summaries for senior management.
  • Views security cameras for saving and bookmarking videos of accidents and incidents.
  • Processed invoices and payments for dispatched orders

OFFICE MANAGER

Tempcon Mechanical
Orland Park, IL
04.2002 - 06.2011
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll and accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coded and entered daily invoices with in-house accounting software.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.

Education

Secretarial Diploma -

Fox College Inc
Chicago, IL
08-1997

Skills

  • Data Entry
  • Expense Reporting
  • Contract Oversight
  • Inventory Control
  • Financial Record Management
  • Customer Service
  • Payroll and budgeting
  • Account Reconciliation
  • Attention to detail

Timeline

DISPATCHER

Midway Management Group
11.2022 - Current

OFFICE MANAGER

Tempcon Mechanical
04.2002 - 06.2011

Secretarial Diploma -

Fox College Inc

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