Kelly Gersbacher

Within the job I am a foreman for auxiliary overhead inspector on distribution lines for national grid. We inspect from the top of the pole to the base including all equipment. I also test for stray voltage on all metal objects and equipment and guy wires

• Streamlined workflow processes by developing and implementing new procedures for equipment installation and repair.
• Managed inventory levels of spare parts and supplies, reducing unnecessary downtime caused by insufficient resources when needed for repairs or replacements.
• Collaborated with cross-functional teams to implement network upgrades, improving overall service quality for customers.
• Performed Number installations of telecommunications equipment.
• Played an integral role in the successful completion of large-scale network migration projects, ensuring minimal impact on endusers.
• Central office power plant system maintenance; Installing, trouble shooting and maintaining many various types of central office equipment, fiber optics, Pots, Dsl, DS0-DS3, OC192, OM96, KEGS, and GEl lines/circuits. Climbing, wiring with wire wrap and punch down.Trouble shooting with various types of electronic test equipment(i.e. tberb 209a,2310, exfo Fot-930, FIB-400b, Acterna FST-2802). Operating and maintaining electrical generators, rectifiers

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Managing daily operations of up to 30+ technicians including scheduling, training, developing, dispatching, motivating and leading teams of union employees in new processes, technical skills, customer service, best practices, company standards and culture, expense control and safety. Processing customer trouble reports and or service orders- call taking, receiving, analyzing, prioritizing and assigning. Experienced user of Microsoft Office Suite and Outlook