Music
Kelly Gibson
Restaurant and Bar Management
Broomfield,CO
Summary
I have over 20 years of experience in the bar and restaurant industry, with an excellent reputation for resolving problems and improving customer satisfaction. I'm confident in my skills while still maintaining an ability to improve and learn.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
AGM
Kith and Kin LLC
Boulder, CO
10.2022 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime, reducing overtime to almost 0%.
FOH Manager
Rusty Melon
Boulder, CO
01.2021 - 09.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Reorganized bar and dining area, increasing efficiency.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Performed cash handling activities and secured nightly bank deposits.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Supervised staff of 10 through motivational coaching and effective training programs for service and sales techniques
Bartender
Spot Bar & Grill
Denver, CO
07.2019 - 03.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained many new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Bar Lead
PS Lounge
Denver, CO
12.1999 - 12.2018
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Provided attentive service and proactively assessed guest needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Poured and prepared mixed drinks for over 50 customers daily.
- Determined business needs by acquiring client feedback for process improvements.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Developed 20 new cocktails for menu.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Checked ID cards and verified bar guests were of legal age.
- Consulted with managers to organize special events and promotions.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Improved customer service rankings by resolving issues quickly and accurately.
- Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Education
High School Diploma -
Sheridan High School
Sheridan, WYSkills
POS system operations
Restaurant operations
Staff supervision
Training and mentoring
Service prioritization
Quality Standards
Hiring
Scheduling
Cost controls
Affiliations
Bartenders Guild
Certification
Tip’s certified
Interests
Outdoors
Timeline
AGM
Kith and Kin LLC
10.2022 - Current
Tip’s certified
01-2021
FOH Manager
Rusty Melon
01.2021 - 09.2022
Bartender
Spot Bar & Grill
07.2019 - 03.2020
Bar Lead
PS Lounge
12.1999 - 12.2018
High School Diploma -
Sheridan High School