Kelly Gilson
Quincy,MA
Summary
Accomplished aviation professional with over 22 years of experience and a proven track record at PFP Aviation, enhancing passenger satisfaction and safety. Expert in emergency procedures and AC management systems, demonstrating a strong work ethic and multilingual skills. Excels in high-level customer service, ensuring 5 Star food Service on all flights. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional service.
Overview
24
24
years of professional experience
Work History
Private Flight Attendant
PFP Aviation (Operating Under Solairus Aviation)
04.2021 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to all FAA regulations including part 91 & 135.
- Can handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Experienced in Outfitting of two Gulfstream Aircraft in 2012 & 2021
- Facilitate and ensure all passenger preferences are onboard
- Managing the back of the A/C while stocking all necessities
- Preparing & cooking all food at passenger request and at an exceptional level
- Clean & Inspect A/C pre and post flight
Private Flight Attendant
Key Air, Inc
05.2004 - 02.2008
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Used excellent customer service skills in addressing passengers' needs.
Director of Operations
Corporate Flight Services, Inc
10.2002 - 05.2004
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted Interviews with flight attendants
- Conducted client & aircraft overviews for all incoming employees
- Provided 5 Star Service on all flights
- Ensured safety amongst passengers & crew
Assistant Investigator/Administrative Office Assistant
United States Postal Inspection Service
10.2001 - 09.2002
- Maximized accuracy of case files by meticulously reviewing and updating information as needed.
- Accelerated evidence gathering process through careful coordination with forensic specialists during crime scene processing.
- Reduced time spent on administrative tasks by implementing efficient record-keeping systems for tracking case progress and updates.
- Managed the 2001 Anthrax Crisis in Boston Headquarters-responsible for tracking all reported incidents, and being the direct liaison between postal facilities and the State Health Department.
- Assisted in various criminal investigations including internet crimes, internal affairs, and narcotics
- Interviewed victims and suspects of various crimes
Administrative Assistant/Translator and Interpreter
Norfolk County District Attorney's Office
04.2000 - 09.2000
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created Case files and managed court notice dates to all victims
- Assisted in all major & minor court responsibilities from tracking court dates, assisting in the victim & witness advocate program, and informing ADAs of their daily schedule
- Interpreting i the court room when needed
- Assisted the Drug Unit/DEA in major drug cases by translating evidence and giving educated advice
Education
Diamond Member-20yr
Flight Safety International
Savannah, GABachelor of Science - Criminal Justice
Northeastern University
Boston, MA09.2002
Advanced Spanish
University of Alicante
Alicante, Spain03.2001
Skills
- Maintains a High Level of Customer Service & Confidentiality
- Strong Work Ethic
- Extensive Knowledge of Food, Wine, and presentation
- First Aid/AHA Certified
- Professional in Safety & Emergency Procedures
- Extensive knowledge of Gulfstreams' AC Management Systems
- Multilingual Skills
- Thrives for excellence
Accomplishments
Being a mom to my two beautiful boys Teagan (12) and Caleb (9)
Timeline
Private Flight Attendant
PFP Aviation (Operating Under Solairus Aviation)
04.2021 - Current
Private Flight Attendant
Key Air, Inc
05.2004 - 02.2008
Director of Operations
Corporate Flight Services, Inc
10.2002 - 05.2004
Assistant Investigator/Administrative Office Assistant
United States Postal Inspection Service
10.2001 - 09.2002
Administrative Assistant/Translator and Interpreter
Norfolk County District Attorney's Office
04.2000 - 09.2000
Diamond Member-20yr
Flight Safety International
Bachelor of Science - Criminal Justice
Northeastern University
Advanced Spanish
University of Alicante
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