Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Godfrey

Ladson,SC

Summary

Detail-oriented and client-focused hospitality professional with over 5 years of experience managing high-volume operations, processing financial transactions, and maintaining accurate records. Skilled in invoice management, schedule coordination, and customer service in fast-paced environments. Known for accuracy, integrity, and a commitment to delivering exceptional service — now seeking to bring these strengths into the mortgage and lending industry as a Loan Processor.

Overview

2026
2026
years of professional experience

Work History

Restaurant Manager

Page's Okra Grill
2023 - Current
  • Led vendor coordination and supply chain logistics to maintain consistent food and beverage inventory
  • Implemented inventory control systems, reducing waste and improving ordering accuracy by 15%
  • Cultivated guest relationships through staff training and service standards, boosting repeat business
  • Maintained accurate financial documentation by processing invoices and reconciling daily spreadsheets
  • Created detailed team schedules balancing labor costs and shift coverage for 25+ employees
  • Oversaw cash control procedures, ensuring compliance with audit standards

Server

Halls Chophouse
2022 - 2023
  • Prepared dining area to fine dining standards by setting tables with appropriate linens, flatware, and décor
  • Guided guests through menu selections, offering knowledgeable recommendations on food and wine pairings
  • Delivered food and beverages promptly with professionalism and attention to guest satisfaction
  • Maintained an upscale dining atmosphere through enthusiastic, attentive, and discreet service
  • Accurately presented checks and processed payments, ensuring a smooth and respectful guest departure

Office Manager

Coatings2Go
2021 - 2022
  • Responded to incoming calls with urgency and professionalism, ensuring timely resolution of client inquiries
  • Maintained and updated CRM systems with accurate, up-to-date customer information to support sales and service efforts
  • Scheduled client appointments and sales meetings, aligning availability and priorities across teams
  • Edited and managed sales-related documents and tracking sheets using Microsoft Excel
  • Delivered exceptional customer service via phone and email, maintaining a high level of responsiveness and care
  • Collaborated with internal teams to complete daily administrative and operational tasks efficiently
  • Organized and led weekly team meetings to align on goals, review performance, and address operational updates

Restaurant Manager

Longhorn Steakhouse
2016 - 2021
  • Managed vendor relations with a focus on premium product sourcing and timely deliveries
  • Conducted regular inventory assessments to support menu consistency and reduce spoilage
  • Focused on delivering exceptional guest experiences, contributing to top-tier customer satisfaction scores
  • Handled daily invoice processing and maintained financial tracking via Excel and POS-integrated systems
  • Coordinated weekly labor schedules, aligning team strengths with peak operational hours
  • Controlled front-of-house cash operations, including safe counts, deposits, and discrepancy resolutions

Customer Service Representative

Harris Teeter
2013 - 2017
  • Promoted through multiple roles based on performance and commitment to enhancing the customer shopping experience
  • Trained and mentored new team members, instilling high standards for customer service and operational efficiency
  • Accurately processed customer transactions including cash, check, and credit card payments in a fast-paced environment
  • Handled and resolved customer inquiries via phone with professionalism, clarity, and a customer-first approach

Education

Associate of Applied Science - Hospitality Tourism Management

Trident Technical College
Charleston, SC
05-2019

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong organizational skills with meticulous attention to detail
  • Excellent verbal and written communication abilities
  • Skilled in scheduling workloads to meet deadlines, priorities, and targets
  • Effective communication and client relationship management
  • Accurate financial record keeping and data management
  • Superior time management and multitasking capabilities
  • Collaborative team coordination and problem-solving expertise

Timeline

Restaurant Manager

Page's Okra Grill
2023 - Current

Server

Halls Chophouse
2022 - 2023

Office Manager

Coatings2Go
2021 - 2022

Restaurant Manager

Longhorn Steakhouse
2016 - 2021

Customer Service Representative

Harris Teeter
2013 - 2017

Associate of Applied Science - Hospitality Tourism Management

Trident Technical College