Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KELLY GOFF

Austin,TX

Summary

Technology professional with over 7 years of experience in sales and customer success, driving SMB and enterprise growth through cloud solutions. Proven track record of net-new customer acquisition, and exceeding quotas. Skilled at translating technical capabilities into measurable business outcomes, managing full sales cycles, and leveraging cloud technologies to accelerate digital transformation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr. Customer Success Manager

Amazon
Austin, TX
01.2024 - Current
  • Onboarded 45 new SMB sellers into Amazon's Black Business Accelerator, achieving 90% retention rate.
  • Enhanced seller satisfaction from 75% to 92% through targeted support and guidance.
  • Conducted regular one-on-one meetings with sellers to review performance and provide constructive feedback.
  • Leveraged market insights to drive over 20% year-over-year growth in gross merchandise sales.

Technical Sales Consultant

Syntech Systems (Fuelmaster)
Austin, TX
09.2021 - 01.2024
  • Upgraded 234 SMB accounts, generating $2.5 million in revenue through cloud software enhancements.
  • Revitalized Texas and New Mexico territory, achieving 130% of $1 million quota as top sales consultant for two consecutive years.
  • Designed standardized product demonstrations, increasing close rate from 60% to 85% and shortening sales cycle by three weeks.
  • Managed complete sales cycle from prospecting to closing, ensuring post-sale success for SMB clients.

Technical Support Specialist

Procore Technologies
Austin, TX
08.2019 - 09.2021
  • Authored troubleshooting guides, reducing resolution time from four days to one day while maintaining 95% customer satisfaction.
  • Enhanced customer documentation with product team, decreasing onboarding tickets by 45%.
  • Supported implementations, gaining hands-on experience with Google Cloud, SaaS workflows, and API integrations.
  • Collaborated with both the sales and engineering departments to resolve complex issues swiftly and efficiently.

Education

B.A. - Psychology, Business Administration

Texas State University
San Marcos, TX
05.2019

Skills

  • Cloud platforms and SaaS implementation
  • API integration
  • SQL proficiency
  • Sales expertise and customer acquisition
  • Account management for SMBs
  • Consultative selling strategies
  • Pipeline forecasting techniques
  • CRM systems expertise
  • Microsoft Office proficiency
  • Data analytics skills

Certification

  • Fuelmaster Authorized Service Representative- Installation of Fuelmaster equipment with an overview of hardware, electrical wiring, and cloud software setup.

Languages

American Sign Language
Professional

Timeline

Sr. Customer Success Manager

Amazon
01.2024 - Current

Technical Sales Consultant

Syntech Systems (Fuelmaster)
09.2021 - 01.2024

Technical Support Specialist

Procore Technologies
08.2019 - 09.2021

B.A. - Psychology, Business Administration

Texas State University

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