Kelly Goforth
Colorado Springs,CO
Summary
Seasoned, forward thinking leader and operations manager with 13 years of experience applying exceptional customer service and a go-getter attitude. Unique management background in sales with a flair for leading by example. Strong communication skills aid in customer satisfaction and a happy, successful team.
Overview
13
13
years of professional experience
Work History
Operations Manager, Hair and Makeup Artist
Blush Dry Bar Salon
04.2023 - Current
- Inventory counting and ordering
- Maximizing schedule
- Money management including daily counting, managing change in drawer, and deposits.
- Ensuring optimal hospitality and customer service
- Payroll bi-weekly
- Weekly budgeting and marketing meetings with owner
- Operational tasks
- Perform hair, makeup, sugaring, and spray tan services
Manager
Bronzed Beauty House
03.2021 - 03.2023
- Interviewing and hiring team members
- Training
- Performing day to day operational tasks
- Client outreach
- Problem solving with team and guests
- Payroll
- Inventory management and ordering
- Marketing and social media management
- Employee scheduling
- Enforcing company policies
- Performing airbrush tans, sugaring and teeth whitening services.
Lead Stylist/Make Up Artist, Quality Culture Manager, Guest Relations Manager, Front Desk Coordinator
Tangles Salon
07.2011 - 06.2021
- Successfully worked up the ranks with ridged goals from front desk salon coordinator, to associate in training, to a lead stylist/makeup artist with a full clientele, to a salon educator
- Managed salon guest call backs to ensure quality work and customer service, worked closely with owner of salon to train and coach new talent stylists on their craft and business.
- Performed full service hair and makeup services
Education
The Salon Professional Academy
01.2012
Hernando High School
01.2011
Skills
- Excellent customer service
- Collaborative team player
- Proficient in sales and reaching goals
- Exceptional problem-solving skills
- Intuitive communication skills with team members and customers
- Motivated and always learning
- Trained in multiple booking systems and computer programs
- Retail Operations Management
- Inventory Tracking and Management
- Policies and procedures implementation
- Management
References
- Brandi Martinez, Blush Dry Bar Salon Owner, 719-377-0114
- Kellie Kring, Tangles Salon Owner, 615-330-8572
Timeline
Operations Manager, Hair and Makeup Artist
Blush Dry Bar Salon
04.2023 - Current
Manager
Bronzed Beauty House
03.2021 - 03.2023
Lead Stylist/Make Up Artist, Quality Culture Manager, Guest Relations Manager, Front Desk Coordinator
Tangles Salon
07.2011 - 06.2021
The Salon Professional Academy
Hernando High School
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