Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Golden

Phoenix,AZ

Summary

Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Operations Support Program Manager

Banner Health
02.2021 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Leveraged Six Sigma methodologies to create a best practices playbook for discharge timeliness across facilities of varying complexities (from Level I trauma centers to rural critical access hospitals).

Lead Surgical Analyst

Horizon Eye Specialists & LASIK Center
02.2019 - 02.2021
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Assisted in the calculations and lens selections for cataract surgeries through collaboration with cross functional teams.
  • Developed new analytical models that improved forecasting accuracy of patient outcomes.

Clinic Manager

Horizon Eye Specialists & LASIK Center
02.2018 - 02.2019
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Managed daily clinic operations, including staffing, scheduling, budget, and process improvements, leading to a 5% revenue increase.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.

Senior Certified Ophthalmic Technician & Scribe

Horizon Eye Specialists & LASIK Center
07.2013 - 01.2018
  • Led the scribe team, developed training programs, and implemented clinic flow improvements that reduced turnaround times.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
  • Assisted in ophthalmic surgeries, including LASIK and cataract procedures, and managed pre- and post-operative care.

Education

MBA - Business Administration

Purdue Global University
Davenport, IA
09-2020

Bachelor of Arts - Mass Communication

Saint Mary's College of Notre Dame
Notre Dame, IN
05-2012

Skills

    Data Analysis & Management: Proficiency in Excel, Tableau, and Power BI

    Project Management: Experience in both agile and waterfall methodologies

    Operations: Proficiency in developing processes, managing capacity, and optimizing utilization

    Process Improvement: Experience in Lean Six Sigma, 5S methodology, Kaizen

Timeline

Operations Support Program Manager

Banner Health
02.2021 - Current

Lead Surgical Analyst

Horizon Eye Specialists & LASIK Center
02.2019 - 02.2021

Clinic Manager

Horizon Eye Specialists & LASIK Center
02.2018 - 02.2019

Senior Certified Ophthalmic Technician & Scribe

Horizon Eye Specialists & LASIK Center
07.2013 - 01.2018

MBA - Business Administration

Purdue Global University

Bachelor of Arts - Mass Communication

Saint Mary's College of Notre Dame

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Kelly Golden