Effectively implemented a program management strategy within established timelines for R1's legacy charge capture platform
Coordinated with cross-functional teams (Technology, Data, Product, and Operations) to efficiently resolve project issues and mitigate risks
Developed client-facing deliverables showcasing the enhancements provided by the new platform
Solicited stakeholder feedback via SharePoint Form survey for Auditing/Rules teams to prioritize issues persisting post-conversion
Led Global Delivery Onboarding across DRG-Validation, Charge Capture, and HCC coordinating recruiting efforts, training, compliance, metrics, etc.
Manager
CLOUDMED, an R1 Company
04.2020 - 08.2022
Led a team of 20 across the DRG Validation and Charge Capture, Blue Card, and Underpayments service lines accounting for >$2M in monthly Cloudmed revenue
Established and expanded a claims resolution team operating within the DRG Validation and Charge Capture service lines
Managed the sunset of two legacy company systems and orchestrated the seamless migration of data volumes into new platforms
Aligned client and internal stakeholders to ensure consistency in delivery with creation of work queues, rebill submissions, EMR processes
Worked with the RPA team to create a process for users to submit virtual fax/mail submissions
Collaborated with the Product, Analytics, and RPA teams to enhance user interface (UI) functionality
Trained and develop Senior Analysts to take on recruiting and junior staff development
Senior Consultant
CLOUDMED, an R1 Company
02.2016 - 04.2020
Led a team of 10 Analysts and Consultants identifying an average of $1M per month in missed hospital revenue
Traveled to Cloudmed offices and lead department process trainings for remote and in-office employees
Hosted monthly calls with client leadership to review project progress, summarize account trends, and facilitate Q&A
Coordinated university recruiting visits resulting in the hiring of 10 FTEs in 2018 and 11 in 2019
Consultant
CLOUDMED, an R1 Company
12.2016 - 12.2017
Trained employees to efficiently scope for underpayment risk at the payer and government contract level
Worked with the client to correct and resubmit facility bills within contractual payer time limits
Analyst
CLOUDMED, an R1 Company
02.2016 - 12.2016
Researched patient encounters in conjunction with facility payer contracts and identified missed revenue opportunities
Composed formal Provider contractual appeals and worked with insurance companies to resolve account underpayments
Education
Bachelor of Science - Biobehavioral Health
PENN STATE UNIVERSITY
State College, PA
Skills
CPC-A (obtained March 2021)
Hospital EMR systems (Epic, Cerner, McKesson)
Power BI
Team & Project Management
Communication
Sharepoint
DevOps
Leadership
Volunteer Experience
Founder of the Charles C. Concannon Memorial Scholarship
Coordinate and plan local events to raise over $30K annually for the Embry-Riddle School of Aeronautical Science