Kelly Goncalves
Boston,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Wallgreens
01.2020 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shift Leader
KFC
09.2018 - 09.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Sortation Associate
Amazon
01.2017 - 08.2018
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Provided reports and workflow statuses on time to management.
- Functioned comfortably at heights on catwalks, ladders and man-lifts.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Shift Leader
McDonald's
04.2010 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
BINcA
06.2013
Skills
- Task Delegation
- Operations Management
- Operations Support
- Customer Service Management
- Problem-Solving
- Decision Making
- Attention to Detail
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Wallgreens
01.2020 - 11.2023
Shift Leader
KFC
09.2018 - 09.2019
Sortation Associate
Amazon
01.2017 - 08.2018
Shift Leader
McDonald's
04.2010 - 01.2016
BINcA