Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Gonzalez

PORT ST LUCIE,FL

Summary

Accomplished sales leader and regional manager with a proven track record in talent development and team motivation to achieve corporate goals. Skilled in performance management, succession planning, and possessing strong communication skills with keen attention to detail. Demonstrated collaborative ability to work across different lines of business, fostering strong interpersonal relationships, creating business partnerships, and building trust with managers and employees to cultivate a positive work environment.

Overview

20
20
years of professional experience

Work History

Senior Vice President - Regional Manager - Retail Banking

PNC Bank
01.2019 - Current
  • Sales management of 13 branch offices in 2 counties and 90 employees.
  • Act as the "face of the bank" in all community events and activities.
  • Facilitated communication between employees and human resources to address concerns and maintain efficiency.
  • Responsible for management strategies to enhance production and revenue generation at the region level for contribution to Market and Territory objectives and goals.
  • Strong understanding of Risk and Operational outcomes to ensure region adherence to regulatory guidelines as well as strength of reporting measurements.
  • Coordinate and host quarterly Employee Recognition events to recognize top performers and quality customer service experiences.
  • Direct working relationship with Market Manager, Senior Executive Officers and, Eco Partners.
  • Directed leadership efforts for 33 branch leaders in 4 counties.

Sales and Client Experience Specialist

PNC Bank
01.2016 - 01.2019
  • Supporting up to 4 Regional Managers across 4 counties to create sales routines that create sustainable outcomes.
  • Facilitating skill build workshops around change management and sales conversations within the consumer and micro business banking segments.
  • Engaged employees in business processes with positive motivational techniques.

Branch Manager

PNC Bank
11.2005 - 01.2016
  • Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in annual sales.
  • Opened and managed DeNovo branch from opening with a successful growth rate more than 10% growth per year in the first year and continued strong growth trends.
  • Motivated staff to exceed quotas on a regular basis.
  • Engaged employees in business processes with positive motivational techniques.
  • Received superior customer service satisfaction scores for ongoing consecutive quarters.
  • Managed Risk and Operations of branch to corporate expectations and regulatory guidelines.

Education

Business Administration

Indian River State College
Ft. Pierce, FL

Skills

  • Employee Coaching
  • Team Motivation
  • Inspirational Leadership
  • Management Collaboration
  • Executive Management
  • Human Capital Management
  • Performance Management Systems
  • Effective Multi-Level Communication

Timeline

Senior Vice President - Regional Manager - Retail Banking

PNC Bank
01.2019 - Current

Sales and Client Experience Specialist

PNC Bank
01.2016 - 01.2019

Branch Manager

PNC Bank
11.2005 - 01.2016

Business Administration

Indian River State College

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