Summary
Overview
Work History
Education
Skills
Projects
Affiliations
Timeline
Generic

Kelly Goodnow

Ocala,Florida

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Lockheed Martin
01.2018 - Current
  • Provide comprehensive support to senior staff and the Ocala site including managing phone calls, scheduling conference rooms, booking travel accommodations, and processing travel expense reports, resulting in a 20% increase in operational efficiency.
  • Manage updates on the internal Ocala webpage, ensuring timely completion of weekly updates.
  • Leverage visual communication expertise to design graphics for projects and presentations, such as monthly newsletters reaching 1600 members, production floor signage for specific machines or production areas, and various facility-wide slides and presentations.
  • Implemented a hands-on training approach to ensure each employee had a practical understanding of the expense reporting system functionalities.
  • Created a detailed training manual for expense reporting, leading to a decrease in errors in travel expense reports completed by employees.
  • Administer timely payments for all facility bills, preventing disruptions on the production floor and ensuring seamless operations.
  • Managed a budget of $30,000 for the League of Ocala Personnel, ensuring efficient allocation of resources for events and philanthropic endeavors.

Personal Banker

Suntrust
12.2015 - 12.2017
  • Strengthened client relationships through proactive communication and tailored financial solutions, resulting in a 20% increase in customer satisfaction scores.
  • Utilize financial analysis tools and techniques to guide clients towards achieving financial stability.
  • Collaborated with cross-functional teams to streamline client onboarding processes and enhance overall customer experience.
  • Proactively sought out training opportunities to enhance technical skills, resulting in a 15% decrease in transactional errors.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

Lead Teller/Personal Banker

Wells Fargo
01.2011 - 12.2015
  • Leveraged a combination of in-person meetings and phone calls to provide personalized financial solutions, resulting in a 10% increase in client retention.
  • Implemented effective communication strategies to educate clients on financial products and services, leading to a 10% increase in client financial literacy.
  • Represented Wells Fargo in school education programs, fundraisers, and donation initiatives, enhancing community engagement and brand visibility.
  • Mentored and trained 3 new bankers to improve team performance and productivity.
  • Managed a team of 5 tellers, providing training and guidance, resulting in a 20% increase in transaction accuracy.
  • Managed vault and ATM operations, overseeing cash shipments and conducting monthly audits resulting in a 100% accuracy rate.

Education

Master of Science - Management

Colorado State University - Global Campus
Aurora, CO
01.2024

Bachelor of Science - Human Resource Management

Colorado State University - Global Campus
Aurora, CO
06.2019

Associate of Arts - Visual Communication

Collins College
Tempe, AZ
10.2007

Skills

  • Adobe Illustrator
  • Microsoft Suite
  • Website development
  • Digital marketing
  • Written and oral communication
  • Conflict resolution
  • Decision-making
  • Team-building

Projects

StemCON, Lockheed Martin, March 2023.


  • Collaborated with a team of volunteers to deliver interactive and informative workshops, enhancing children's understanding of STEM and showcasing the diversity of career opportunities in the field.
  • Supervised a team of 6 volunteer members to coordinate dinner service for 100+ attendees at StemCON conference.
  • Supervised a team of 4 volunteer members to ensure 100+ attendees were registered and provided with all event materials needed for the evening.

Affiliations

  • Golden Key International Honour Society
  • Delta Mu Delta

Timeline

Administrative Assistant

Lockheed Martin
01.2018 - Current

Personal Banker

Suntrust
12.2015 - 12.2017

Lead Teller/Personal Banker

Wells Fargo
01.2011 - 12.2015

Master of Science - Management

Colorado State University - Global Campus

Bachelor of Science - Human Resource Management

Colorado State University - Global Campus

Associate of Arts - Visual Communication

Collins College

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Kelly Goodnow