Kelly Goss
Registered Nurse
Southport,NC
Summary
Exceptional capacity to multitask, managing competing priorities with ease while fostering delivery of superior patient care. Solid administrative and referral experience including admissions, assessments, treatments, referrals, and education for patient families. Recognized as an excellent care provider and advocate. Outstanding interpersonal and communications skills, superior accuracy in patient histories and charting, as well as other documentation. Recognized for being an outstanding team player. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Immunization Nurse
US Tech Solutions/Walgreens
09.2024 - Current
- Contract Immunization Nurse for Flu/Covid season, providing all vaccines in a high volume setting
- Increased clinic efficiency by maintaining accurate records of administered vaccines and patient information.
- Actively participated in continuing education opportunities, staying up-to-date on the latest advancements in immunization science and nursing practice.
- Adapted communication methods to suit diverse patient populations, effectively conveying important information regarding vaccinations and their benefits.
- Contributed to improved community health by participating in local outreach initiatives promoting immunizations and preventative care measures.
Registered Nurse
New Hanover Regional Medical Center
08.2023 - 12.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
TELEPHONE TRIAGE NURSE/HOME BASED
Upstream Care
04.2022 - 08.2023
- Provide Value Based Care and direction to after hours nurse line
- Collected patient history
- Review signs and symptoms
- Use Upstream protocols, nursing judgment and eMR to guide callers/patients to available care for all medical situations
- Contact on-call providers and pharmacist as needed when situations arise
- Ensured quality control of all calls through active listening and problem solving techniques
- Utilized excellent customer service skills to provide emotional support and comfort to callers
- Evaluated caller's current medications; provided instructions regarding dosage changes if necessary
- Educated callers about preventive measures that can be taken for common illnesses or conditions.
REGISTERED NURSE
CVS
01.2022 - 04.2022
- Three month contract position performing Covid testing for CVS Minute Clinic patients
- Swabbed patients/performed test and documented in EPIC
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
REGISTERED NURSE
TotalMed Staffing /Wake Med North
08.2021 - 12.2021
- Hospital Travel RN
- Level II NICU Assist physicians in implementing treatments and create care plans for premature and critically ill newborns
- Monitor vital signs and behaviors
- Parent education and discharge planning
- Documentation within EPIC
- Active in the Charge role and Newborn specialist role within NICU
- New-Born Specialists - Admitted healthy newborn infants into system and performed nursing duties including assessments, treatments and assisting parents with breastfeeding and newborn education prior to transfer to mother/baby unit
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
TELEPHONE TRIAGE NURSE/HOME BASED
Novant Health/Care Connections/Home
11.2020 - 08.2021
- Provide direction to after hours nurse line callers
- Collect patient history
- Review signs and symptoms
- Use hospital protocols, nursing judgment and eMR to guide callers/patients to available care for all medical situations within the Novant Health system
- Contact on-call providers and pharmacist as needed when situation arised
- Educated callers about preventive measures that can be taken for common illnesses or conditions
- Adhered to HIPAA guidelines when handling confidential patient information over the phone
- Utilized excellent customer service skills to provide emotional support and comfort to callers
- Provided appropriate guidance on the next steps for care based on patient symptoms and concerns
- Documented all conversations within electronic medical records system accurately and completely.
HOME HEALTH NURSE
Brightstar Care
09.2020 - 12.2020
- Nursing duties for homebound patients including ADL's, Vital signs and Phlebotomy
- Collaborated with multidisciplinary team members to coordinate quality care for patients
- Assessed client's functional status in order to identify areas that require intervention or assistance
- Assisted patients with bathing, dressing and general grooming activities.
CMA I/ RN
Syneos Health
10.2019 - 07.2020
- Primary contact for project site personnel, in collaboration with the on-site CRA
- Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
- Responsible for site management including; performance of remote site qualification, remote site initiation, remote interim site monitoring calls (SMCs), and remote close-out visits ensuring regulatory, ICH-GCP and protocol compliance, and completes required actions as requested by clinical leads
- Ensures all assigned sites and project-specific site team members are trained and compliant with applicable requirements
- Responsible for ensuring correct IP receipt, handling and storage; knowledge of protocol, study procedures and adherence to the study Clinical Monitoring Plan; supporting subject/patient recruitment and retention strategies; collection, ongoing review, and maintenance of study documents to ensure accuracy, timeliness and completeness of the Trial Master file (TMF); remotely reviews electronic data and assist sites in resolving queries and/or other identified data issues
- Documents monitoring activities via confirmation letters, follow-up letters, and SMC reports within established timelines
- Performs site-level Remote Accumulated Data Review (RADaR) utilizing the appropriate tools to identify, respond to and manage issues in line with the associated guidelines
- Monitors site performance metrics and with guidance implements action plans for sites not meeting expectations
- Certified Central Monitor accredited by the International Academy of Clinical Research (IAoCR) (via classes and workbook)
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion.
LEAD NURSE
Regional Pediatrics / Duke Hospital
01.2019 - 07.2019
- Supervised medical assistants, created schedule, provided oversight of office staff and communications, assisted with patient care, triaged calls, answered advice line, staffed in-house lab: blood draws, cultures, etc
- Administered vaccines: antibiotics: nebulizer treatments; etc
- Staff representative for JACHO compliance, liaison to 'big' Duke, coordinated and presented staff meetings
- POC for hospital regarding inpatient care
- Input data into eMR, verified vaccine data input, coordinated NCIR data and ordering (NC state vaccine registry)
- Encouraged collaboration among nursing staff members by promoting teamwork within the unit
- Applied sound judgment in making decisions regarding patient care based on best practices
- Ensured compliance with safety protocols throughout the department's operations.
REGISTERED NURSE II
Duke Regional
06.2010 - 12.2018
- Special Care Nursery (Level II)
- Provide patient care for term and preterm newborns in regular nursery setting or special care as applicable
- Deliver a complete range of RN services, including but not limited to: collect maternal history, perform newborn assessments on admission, perform newborn testing and medication administration (APGAR assessments, lab value analysis, chart review, chart audits for trends, compilation of metric data for trend analysis etc.) Additional duties in special care nursery include: Increased monitoring, telemetry, NG tubes, IV pumps, UACs/UVCs, ventilators, photo therapy, blood draws, screens, breast feeding education, etc
- Participate in interviews and candidate selection
- Committee participation including hand washing, scheduling and work culture
- Preceptor for newly hired nurses to unit
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
REGISTERED NURSE
Duke Regional, Durham Regional
02.2003 - 06.2010
- RN I Newborn Nursery
- Provide patient care for term and preterm newborns in regular nursery setting nor special care setting as applicable
- Deliver a complete range of RN services, including but not limited to: Collect maternal history, perform newborn assessments on admission, perform newborn testing and medication administration
- Additional duties in special care nursery include: Increase monitoring, telemetry, NG tubes, IV pumps, UACs/UVCs, ventilators, photo therapy, blood draws, screens, breast feeding education, etc
- Demonstrated ability to work independently as well as collaboratively within a team environment
- Administered medications and treatments in accordance with physician orders and hospital policies.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
NURSING ASSISTANT
Duke Regional, Durham Regional
05.2002 - 02.2003
- Assist RN with duties, transport babies, feed babies, documentation
- Assist with circumcisions and hearings
- Therapeutic Experience
- Monitored vitals signs, glucose levels, and other indicators of health status regularly.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
DIPLOMA -
Watts School of Nursing
01.2002
Skills
- Emergency Patient Triage
- Patient Advocacy
- Lab Results Reporting
- Medication Side Effect Knowledge
- Collecting Specimens
- Medical Triage
- EMR Systems
- Medication Administration
- Patient Assessments
- Patient education and counseling
- Infection control measures
- Care Plan Development
- Precepting
Accomplishments
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Perinatal Care - Assisted physicians in focus studies in prenatal basic physical assessments of newborns and infants.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Certification
- Registered Nurse-2003
- BLS
References
References available upon request
Timeline
Immunization Nurse
US Tech Solutions/Walgreens
09.2024 - Current
Registered Nurse
New Hanover Regional Medical Center
08.2023 - 12.2023
TELEPHONE TRIAGE NURSE/HOME BASED
Upstream Care
04.2022 - 08.2023
REGISTERED NURSE
CVS
01.2022 - 04.2022
REGISTERED NURSE
TotalMed Staffing /Wake Med North
08.2021 - 12.2021
TELEPHONE TRIAGE NURSE/HOME BASED
Novant Health/Care Connections/Home
11.2020 - 08.2021
HOME HEALTH NURSE
Brightstar Care
09.2020 - 12.2020
CMA I/ RN
Syneos Health
10.2019 - 07.2020
LEAD NURSE
Regional Pediatrics / Duke Hospital
01.2019 - 07.2019
REGISTERED NURSE II
Duke Regional
06.2010 - 12.2018
REGISTERED NURSE
Duke Regional, Durham Regional
02.2003 - 06.2010
NURSING ASSISTANT
Duke Regional, Durham Regional
05.2002 - 02.2003
DIPLOMA -
Watts School of Nursing
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