Kelly Grace

Project Lead
August 2023-Present

• Trains, mentors, and motivates 5 employees on daily operations, inventory control and process implementation
• Tracks progress on projects, steps in to assist when needed, and provides timely feedback to team to ensure success
• Conducts weekly meetings with team members to discuss upcoming tasks and project deadlines
  

Account Manager of Contract Manufacturing
January 2023-Present

• Actively reduces process lags by developing initiatives for process improvement and assessing ongoing operations
• Decreases costs by identifying low-priced suppliers and monitoring deliveries to ensure zero down time
• Collaborates with internal teams to identify pain points, develop project solutions and provide actionable solutions to executive team resulting in on-time execution
• Liaises between departments, vendors, clients, and executive team to monitor project expenses and timelines
• Prioritizes needs and delegates assignments to simultaneously handle multiple projects

• Developed and organized a personal, strategic daily routine to manage responsibilities efficiently and was selected by management to train new team members on my process which drove enhanced productivity
• Consistently developed and implemented new and improved lead management and outbound calling processes resulting in increased sales and caller engagement
• Selected as an ambassador to pre-screen potential new hire candidates through phone interviews and determine admittance to the formal interview process.
• Created personal objectives with specific goals and timelines outlined.
• Built and established strong partnerships with colleagues, 3rd party vendors and clients.

• Primary liaison between potential new clients and firm attorneys, ensuring prospects converted to contracted customers
• Highly organized and detail-oriented while working on several cases simultaneously and handling high call volumes
• Proficient at multi-tasking in extremely fast-paced environment with multiple stakeholders directing daily workflow and deadlines
• Prepared thorough and accurate documents for cases, client and counsel communication, and court filings
• Corresponded daily with clients, insurance adjusters, medical professionals, and attorneys.
• Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

• Generated new sales through inbound calls from current and potential clientele while simultaneously addressing all questions and concerns with professionalism and confidence
• Ensured department key performance indicators were met or exceeded, such as average call handle time, after call work, average hold time
• Evaluated customer account information to address billing, shipping and quality issues and determine potential solutions
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.

Consistently met personal KPIs. Commended by customers through satisfaction surveys for quick, friendly, patient and empathetic service. Recognition for sales performance through inner office competition. Selected to represent Sunglass Hut in weekly meetings with upper management individuals to inspire change, improve work efficiency and introduce new and innovative programs.