Kelly Grace
Palm Springs,CA
Summary
Adept at leveraging skills in CRM software and customer service orientation, I significantly enhanced client satisfaction at Palm Desert Aquatic Center. My background includes streamlining data documentation and excelling in high-stress environments, showcasing adaptability and a commitment to excellence. Proven ability to manage sensitive information underscores my professional personal presentation and attention to detail.
Overview
18
18
years of professional experience
Work History
Reception/Customer Service Representative
Palm Desert Aquatic Center
Palm Desert, CA
04.2024 - Current
- Handled phone calls with a focus on customer satisfaction.
- Efficiently manage call screening.
- Managed transactions daily using POS system.
- Ensure orderly and welcoming reception environment.
- Communicated messages effectively.
- Delivered accurate information to callers and visitors.
- Provided excellent customer service to all entrants.
- Guide individuals entering facility with focus on excellent customer service.
- Collected program fees timely.
- Directed guests to appropriate destinations.
- Handled various queries from both customers and the public professionally.
- Monitor staff movements within facility.
- Reconcile cash register at shift end.
Data Entry Clerk
Trellis Advisors
Irvine, CA
01.2020 - 02.2024
- Utilized CRM management software for efficient data entry.
- Conducted research on CRM technologies.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
Assistant
JBN Companies, LLC
Anaheim, CA
07.2018 - 11.2019
- Managed phone calls from clients when CEO was unavailable and provided informative answers to questions
- Supported departmental operations, including filing and monthly report preparation
- Assisted with administrative tasks, including filing, answering phones and mail distribution
- Provided administrative support to senior management team.
- Entered data into databases accurately and efficiently.
- Handled confidential information with discretion and integrity.
Customer Service Representative
Bed Bath & Beyond
Laguna Hills, CA
01.2017 - 07.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Outback Steakhouse
Laguna Hills, CA
03.2007 - 01.2017
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly
- Promoted desserts, appetizers, and specialty drinks
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol, and polishing silverware
Education
Certificate - Ultrasound Technician
Modern Technology School
Fountain Valley, CA05.2013
Skills
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Microsoft Office
- Mail management
- information management
- Computer proficiency
- Efficient Data Documentation
- Appointment scheduling
- Medical terminology
- Administrative support
- Attention to detail
- Initiative
- Multi-tasking
- Stress tolerance
- Adaptability and flexibility
- CRM software
- Complaint resolution
- Information security
Timeline
Reception/Customer Service Representative
Palm Desert Aquatic Center
04.2024 - Current
Data Entry Clerk
Trellis Advisors
01.2020 - 02.2024
Assistant
JBN Companies, LLC
07.2018 - 11.2019
Customer Service Representative
Bed Bath & Beyond
01.2017 - 07.2018
Outback Steakhouse
03.2007 - 01.2017
Certificate - Ultrasound Technician
Modern Technology School
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