Kelly Grady

I communicate with clients daily via emails, telephone, text messaging or in person. I coordinate procurement of project plans and specifications and routed data to the construction management team. I obtain and review construction insurance for all sub- contractors we hire for jobs. I am responsible for keeping up with our insurances on the vans, trucks, worker's compensation insurance, and general liability insurance's. I keep meticulous track of all client records and home photos. I manage accounting invoices, billings, balanced accounts and create financial reports. I am responsible for keeping the website up to date, ordering, purchasing material orders to be picked up or delivered to the jobs. I work directly with other office managers coordinating job schedules and project times. I optimize organizational systems for payment collections, deposits and record keeping on all jobs or upcoming jobs. I manage costs and resolve financial discrepancies wether myself or directly with the corporate accountant. I am responsible for weekly and accurately kept timesheets for payroll and salaries for staff. I oversee appointment scheduling and itinerary coordination for both clients and staff. I arrange corporate and office conferences with employees and clients. I improve office operations by automating client correspondence, record tracking and data communications. I oversee and inspect material deliveries. I deal directly with the docks for overseas shipments. I work directly with the corporate attorney on cases regarding construction liabilities. I make sure the office, kitchen and bathrooms are clean and properly stocked for all employees. I make sure all of our laborers are out in the morning on time with their vans fully stocked with tools for what was needed for the daily tasks as well as filled with diesel and ez-passes. I make sure all employees keep compliant with OSHA and all licensing requirements if applicable.

I worked with clients of all types to increase my profile and status through effective styling, and networking. I called clients to confirm upcoming appointments or events such as weddings, proms or things of the like. I traveled to different states for weddings and black tie events and I also did clients from home.

This is my families business that I worked at on the weekends and some week nights. I routinely cleaned work areas, glassware and silverware throughout each shift. I consistently provided professional, friendly and engaging service. I maintained high standards of cleanliness and sanitation. I assertively upsold beverages and food. I offered enthusiastic and personal service to all customers. I followed checklists for shift start and end to help with smooth transitions. I provided excellent customer service and I was asked for and requested during my shifts and non shift hours consistently. I verified the cash drawer against the day's receipts. I quickly set up and cleared all tables and stocked all service stations. I ensured that food was served to guests at the proper temperature by bringing it to the table immediately. I developed and maintained positive working relationships with others to reach business goals for the store as well as a high level of customer service. I trained new staff members. I handled customer resolutions and special requests. I was in charge of coordinating with the chefs on the daily specials menu.

I ran seven of the fourteen locations. I was responsible for traveling daily. I visited all locations at least three days a week. I visited some locations five days a week. I oversaw employee performance, facility cleanliness, sanitary measures, safety rules and productivity. I worked continuously to increase salon business through corporate salon events, friends and family holiday and special celebrations, effective sales and service operation and policies, free or discounted giveaways for new clients through advertising and marketing and social media accounts. I was responsible for employee scheduling, and traveling to different salon locations and events and customers homes. I networked at various industry events to promote business and personal relationships in the community. My commitment to excellent customer service resulted in customer loyalty and retention. I controlled and ordered inventory weekly and tracked business expenses. I handled business finances, cash flow, banking and accounting procedures. I held charity and fundraising events for salon and staff exposure. I recruited, trained and supervised over 20 employees. I personally answered many emails and voicemails concerning the salons, the staff and customer concerns or special requests on a daily basis. I provided staff coaching, mentoring and consulting to enhance performance, professional development and productivity as well as delegate conflicting personalities and views. I was responsible for my staff's payroll every two weeks. I removed outdated policies and implemented a more modernized structure according to Pennsylvania State laws and guidelines. I kept track of licensing for all staff members and salons to ensure we were following state regulations.

I conducted detailed client intakes and entered information into company directory. I responded to client requests via telephone and email. I obtained documents, certificates and approvals from credit agencies. I worked directly with clients to achieve credit needs for repair or bankruptcy. I copied, logged and scanned supporting documentation. I verified data integrity and accuracy. I performed initial client assessment and analysis to begin the research process. I managed billable tracking hours. I helped investigate facts and laws for case preparation. I mitigated the legal teams workload by reviewing and evaluating legal documents, discovery materials and contracts. I helped to create and implement policies for work flow processing and assignments.

I assessed customer needs and gave advice about hair style and color options. I was a head stylist from a list of 100 employees in this location due to my large following. I also did a lot of photo shoots and was featured in the hairstyle guide for my work. Additionally, I was a featured wig model in the same magazine for one of my colleagues for their portfolio. I was a volunteer at the Ronald McDonald house providing free hair services for families who traveled to Dupont Children's hospital from all over the world to care for their sick children. I volunteered at Maris Grove Retirement Community performing in-home hair services for elderly clients who were unable to travel to the salon or outside of their community. I continually net-worked and distributed a lot of business cards outside of the salon to generate new clients for myself, as well as for other stylists (my personal assistant) and colleagues while promoting and bringing in clientele for the spa operators. I styled hair for large events such as annual fashion shows and special hair expos throughout the country.

I started as a waitress and was moved up to assistant manager within 3 months. I then recruited, interviewed and hired individuals who would add value to our team while bringing a lot of experience from the restaurant industry. I immediately addressed problems with customers to promote quick and successful resolution. I built relationships with customers to increase likelihood of repeat business. I also net-worked through my salon clientele to bring more business to the restaurant. I recognized and rewarded outstanding work performance for positive and collaborative customer service. I engaged with customers in a sincere and friendly manner. I directed work of as many as 10 employees focused on serving food and alcoholic beverages. I resolved all customer complaints in a professional manner while prioritizing customer satisfaction. I managed opening and closing procedures. Conducted shift meetings to motivate staff members, address staff questions or concerns, take suggestions on menu ideas based on consistent requests. Verified inventory counts. Consistently reviewed cameras to to keep on top of issues such as internal theft, slip and fall accidents, employees work times, delivery times, responsible alcohol service, parking lot security for employees and patrons.

I started here as a Stylist. After about 12 months of working there and becoming very close with the owner Ramón he was diagnosed with stage 3 prostate cancer and was not able to run the salon any longer due to his chemotherapy treatments, so I bought the salon from him along with another stylist and we renamed the salon Studio One Salon. I Had 8 employees. Three stylists, one nail tech, two part-time assistants, and two part-time receptionists. I was responsible for the daily operations of the salon, ordering products, the schedule for the employees, advertising, revenue, bills, and banking. We closed in October of 2008 due to the fact that the shopping center we were located sold. I chose to take my clientele to a larger salon with a spa instead of relocating because when I found out the shopping center was being sold I spoke with my clients and asked them what, if anything they were looking for that was more than what I was offering and 80 percent of them expressed to me that they would love to have a place where they could go and have all their services done. I gave my clients their requests and moved to a much larger more equipped place they could call home.

I provided positive first impressions to welcome existing, new and potential customers. I organized racks and shelves to maintain store visual appeal, engage customers and promote specific products. I helped customers locate products and checked store systems for merchandise at other sites. I prepared merchandise for sales floor by pricing or tagging. I helped customers locate the products they were looking for. I took phone orders and put things on hold for customers to pick up. I would call special clientele to let them know about store events held at the stores for special offers and pricing. I would call my clientele when a specific item they liked would go on sale so they had first choice to purchase it before the public. I would special order things for my clientele. For example: I would always upsell every purchase. If a client bought a handbag I would more than likely get them to buy the matching wallet or key chain and things of the like. My sales reports were always over my goal, and every paycheck I received an incentive check for my performance.

I worked here as a stylist for 1 year until she closed her salon in 2003 and moved to Maryland.

I got this job from a girl that I worked with at Massaro's. She too worked here as a stylist, and when she saw how good I was becoming with updos she suggested me working at Salon Allure because they needed a stylist due to being short staffed for prom season. I was immediately hired after my first day. I was hired because of my "impeccable work and attention to detail". I started there as an assistant for the owner Jack Panichi and also to help with the daily duties of a stylist's assistant. Shampooing, cleaning, making sure the clients were properly prepared for their services, blowing the clients hair dry if my boss was running behind, making sure the changing rooms were spotless and all the towels and capes were washed and folded. After about a year I was quickly moved to a stylist as I was building a reputation fast due to my performance as an assistant. A lot of my bosses clients were starting to request me to do their hair because of his hefty set back in timing due to his large overbooked schedule. I worked 5 days a week and very rapidly built I large clientele. I worked directly with my clients to achieve all their beauty requests. I offered exceptional service to both scheduled and walk- in clientele. I continued to take classes on current trends and techniques to develop proficiency and better serve my customers. I was excellent in client retention, up-selling chemical services as well as product sales.

Assistant to the owner of the barbershop/salon for 3 years while I was going to vo- tech to obtain my cosmetology hours. The last year I worked there I was on the floor doing men's and woman's haircuts as well as up do's for proms and wedding parties. I was also responsible for maintaining a clean salon, answering the phones to schedule, reschedule, or cancel appointments. I was also one of the top product sales in the salon, largely due to the fact that I was at the front desk for a bulk of the day checking clients out and because I believed in what I was selling to the customers. I assisted the stylist in mixing, applying and removing hair color. I helped cut and prepare highlighting foils. I greeted all guests in a warm and friendly manner to create a positive first impression of the salon. I also Inventoried, ordered and stocked salon product lines.

I helped to prepare food for catering events. I worked as a customer service associate at the storefront where the food was prepared and also sold. I loaded and unloaded delivery van in a careful and efficient manner. I set up and broke down catering services at weddings, bat-mitzvahs, birthday parties and numerous other types of events. I consistently provided professional, friendly and engaging service. I maintained a flexible work schedule to meet event and store needs. I provided friendly, courteous service to create memorable moments for guests at all events.