MICROSOFT
KELLY GRAINGER
CUSTOMER SERVICE PROFESSIONAL
Port Orange,FL
Summary
Experienced customer service professional and team leader. Former United States Marine Corps Officer with strong leadership, managerial, and communication skills. Analytical and detail-oriented. Highly energized tactician, experienced in developing strategic solutions while mitigating risks and settling disputes. Exceptional interpersonal skills.
Overview
20
20
years of professional experience
29
29
years of post-secondary education
Work History
Executive Protection Specialist/High-Risk Logistics and Transportation Specialist
Confidential TBD
Fort Meade, Florida
01.2023 - Current
- Provided close personal protection to owners, board members, and employees
- Observe and report unlawful activity to local police
- Uphold and enforce all company tactics, techniques, and procedures surrounding security
- Provided asset protection during transport of multi-million dollar products
- Trained and supervised new security officers
Real Estate Agent
Coley Properties Inc
Daytona Beach, Florida
1 2020 - 1 2024
- Assisted Agency/Broker Owner in daily operations
- Farmed local areas for real estate opportunities
- Assisted in the management of investment properties
- Communicated with new and existing customers on the purchase or sale of properties
Independent Insurance Agent
Palm Insurance LLC
Saint Augustine, FL
01.2019 - 01.2022
- Wrote insurance with 50+ carriers across all lines (property & casualty; life/health)
- Worked relentlessly in an everchanging and dynamic insurance market to meet company milestones and targets
- Experienced in building and maintaining rapport with physicians, attorneys, CEOs, and other business professionals
- Exceptional negotiation skills and the ability to connect with the client on a personal level through a simple conversation
- Ensured policyholders had a firm understanding of their policies
- Worked to find a resolution and place policyholder with the best-fit carrier
- Undertook complex insurance cases and successfully ascertained the best protection available
Insurance Account Representative
State Farm Insurance
Daytona Beach, Florida
01.2005 - 01.2019
- Passed the SLCP test and KSAO test in pursuit of opening an agency
- Sold life, health, property, and casualty products
- Serviced the insurance and financial needs of policyholders in FL/VA/MD/DC
- Generated sales growth through leads, networking, and referrals from cultivated relationships
- Assisted agency owner in daily operations, booking appointments, and meeting goals
- Received premium payments and ensured the proper allocation of those funds
- Provided outstanding customer service and acted as a claim’s liaison whether a total or partial loss
Marine Officer
United States Marine Corps
Quantico, Virginia
01.2008 - 01.2011
- Led Marines and Sailors from small units to company-sized elements of 300+, while on deployment
- Directly responsible for 50 Marines, 5 Department of Defense Contractors, and 2 JMSDF Controllers
- Part of the Marine Air Traffic Control Team (MMT) with MACS-4 Detachment Bravo, capable of constructing an expeditionary airfield
- Served as Station Duty Officer aboard MCAS Iwakuni, Japan ensuring 100 percent accountability and security of multi-million-dollar aircraft, equipment, and weapons aboard the installation
- Revamped the Flight Planning Department, yielding 100 percent mission-capable results on the Commanding Generals Inspection
- Served in the Emergency Operations Command Center
- Implemented an educational program, training Marines from the ground up in 90 days or less
- Launched a Command Investigation and presented successful findings and recommendations
- Handled sensitive materials (Classified, Medical Records, PII, FOUO)
- Worked under extreme pressure; multi-tasked to meet deadlines
Education
Masters of Aeronautical Science - Aviation
Embry-Riddle Aeronautical University
Daytona Beach, FL 01.2003 - Current
Bachelor of Science - Aviation
Embry-Riddle Aeronautical University
Daytona Beach, FL 01.1997 - 01.2003
USMC Officer Candidate School (OCS) - Military Science
USMC Officer Candidate School
Quantico, VA 10.2008 - 12.2008
USMC The Basic School Platoon Commander Course (TBS) - Military Science
USMC The Basic School
Quantico, VA 01.2009 - 09.2009
Naval Air Technical Training Center, Air Traffic Control - Air Traffic Control
NAS Pensacola Naval Air Technical Training Center
Pensacola, FL 10.2009 - 01.2010
Skills
Conflict Resolution
Emergency Response
Professionalism
Interpersonal Communication
Microsoft Office
Physical Fitness
Client Confidentiality
Emergency Response Planning
Self-defense training
Aviation security
Problem-solving abilities
Multitasking
Accomplishments
- Top Shooter Award – Phalanx Training Academy & IAEPA
- Top Gun Team Award – Phalanx Training Academy & IAEPA
- Team Leader Excellence Award – Phalanx Training Academy & IAEPA
- Physical Fitness Excellence Award – Phalanx Training Academy & IAEPA
- Top Shooter Award – Sun Tzu Intelligence Agency
- Top Shooter of the Class Award – American Security Programs
- Department of The Navy Certificate of Commendation for Operation Tomodachi – USMC Japan
- Certificate of Achievement for The Combined Federal Campaign Overseas Injured Marine Fund
- Numerous Certificates of Achievement for Outstanding Physical Fitness in the USMC
- National Defense Service Medal
- Global War on Terrorism
- Navy and Marine Corps Overseas Service Ribbon
- Marine Corps Marathon Runners Club
- Top 10% of USMC Officer Candidate School
- Lifeguard Rookie of The Year 2008 – Volusia County, FL
Filmskills
- Film Acting I & II
- Voiceover I & II
Educationtrainingprofessionaldevelopment
- Advanced Executive Protection Specialist, Phalanx Training Academy & IAEPA, 01/01/23
- Basic Executive Protection Specialist, Sun Tzu Intelligence Agency
- FL Armed Security Officer “Statewide G License”, 01/01/23
- FL Unarmed Security Officer “Statewide D License”, 01/01/23
- Google Project Management Certificate, Coursera, 01/01/22
- Licensed Florida Real Estate Agent, Tony Mesa Real Estate, 01/01/20
- Chartered Life Underwriter (CLU), The American College, 01/01/16
- USMC Martial Arts Program – Black Belt, 01/01/10
- USMC Marine Corps Water Survival School (MCWSS)
- Naval Air Technical Training Center, Air Traffic Control, NAS Pensacola, FL, 01/01/10
- USMC The Basic School Platoon Commander Course (TBS), Quantico, VA, 01/01/09
- USMC Officer Candidate School (OCS), Quantico, VA, 01/01/08
- Kaplan Law School Admission Test Preparatory Class, Rollins College
- Equal Opportunity & Ethics
- FAA Private Pilot Single Engine Land Rating
- Florida Boaters Safety
- Florida Hunting Safety
- Open Water Lifeguard, CPR Certified and First Responder, Volusia County, FL
- Florida Motorcycle Endorsement
- Masters of Aeronautical Science, Embry-Riddle Aeronautical University, 01/01/05
- Bachelor of Science, Embry-Riddle Aeronautical University, 01/01/03
- Florida Property & Casualty License (2-20 License)
- Florida Life, Health, and Variable Annuities License (2-15 License)
- Florida Resident All-Lines Adjuster (6-20 License)
Software
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
AVIATION
SURFING
WORKING OUT
ACTING
GOLF
TENNIS
RUNNING
Timeline
Executive Protection Specialist/High-Risk Logistics and Transportation Specialist
Confidential TBD
01.2023 - Current
Independent Insurance Agent
Palm Insurance LLC
01.2019 - 01.2022
Naval Air Technical Training Center, Air Traffic Control - Air Traffic Control
NAS Pensacola Naval Air Technical Training Center
10.2009 - 01.2010
USMC The Basic School Platoon Commander Course (TBS) - Military Science
USMC The Basic School
01.2009 - 09.2009
USMC Officer Candidate School (OCS) - Military Science
USMC Officer Candidate School
10.2008 - 12.2008
Marine Officer
United States Marine Corps
01.2008 - 01.2011
Insurance Account Representative
State Farm Insurance
01.2005 - 01.2019
Masters of Aeronautical Science - Aviation
Embry-Riddle Aeronautical University
01.2003 - Current
Bachelor of Science - Aviation
Embry-Riddle Aeronautical University
01.1997 - 01.2003
Real Estate Agent
Coley Properties Inc
1 2020 - 1 2024
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