Kelly Granden
Rexburg
Summary
Detail-oriented professional with extensive experience in fleet management and operations. Skilled in leading maintenance inspections, optimizing scheduling, and implementing training programs, contributing to increased efficiency and compliance across fleet operations.
Overview
11
11
years of professional experience
Work History
Yard & Fleet Manager
Mills Concrete LLC
Rexburg, ID
05.2022 - 01.2026
- Executed maintenance inspection and certification schedules to uphold operational efficiency and ensure compliance with federal, state, and local safety regulations.
- Prioritize repairs: ensure critical equipment is repaired promptly to maintain project timelines and operational flow.
- Manage, dispatch, scheduled maintenance and inspection for trucks, cranes, and equipment delivery and setup.
- Managed hiring and comprehensive training programs for drivers and operators.
- Arranged inventory to be delivered to yards and jobsites to maximize efficiency.
- Made sure all trucks and equipment had proper licensing, permits and insurance.
BDC Service Representative
Stone's Chrysler Dodge Jeep Ram
Rexburg, ID
09.2020 - 05.2022
- Managed customer inquiries to enhance service satisfaction and retention.
- Coordinated service appointments, optimizing scheduling efficiency for increased productivity.
- Trained new representatives on systems, processes, and customer interaction techniques.
- Implemented follow-up protocols to ensure timely communication with clients post-service.
- Collaborated with service teams to resolve complex issues, fostering a culture of teamwork and excellence.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
Team Leader Manager
Tractor Supply Company
Kuna, ID
05.2017 - 10.2019
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Developed strategies to enhance inventory management and reduce stock discrepancies.
- Implemented process improvements that streamlined operations, resulting in increased productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Load Coordinator & Permit Agent
Double Diamond Transport LLC
Douglas, ND
05.2015 - 08.2017
- Achieved successful transport of oversize, overweight, and superloads for remote job sites across multiple states through effective coordination. Delivered thorough route analysis in partnership with state, counties, BIA, and townships.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Oversaw daily team activities, ensuring adherence to company policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Emmett High School
Emmett, IDSkills
- Safety Compliance OSHA
- Problem Solving and Decision Making
- Strong Communication Skills
- Team leadership
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Safety Training
- Preventative Maintenance
- Logistics and Freight Management
- Organization - Planning and Decision making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Workmax and HRHQ to track hours and PTO.
- Used Google and Outlook for emails and spreadsheets.
- Certified OSHA 10.
- Certified drug and alcohol abuse training and testing.
Timeline
Yard & Fleet Manager
Mills Concrete LLC
05.2022 - 01.2026
BDC Service Representative
Stone's Chrysler Dodge Jeep Ram
09.2020 - 05.2022
Team Leader Manager
Tractor Supply Company
05.2017 - 10.2019
Load Coordinator & Permit Agent
Double Diamond Transport LLC
05.2015 - 08.2017
High School Diploma -
Emmett High School