Kelly Gray
Campbellsport
Summary
Self-motivated banking professional offering strong communication and quick thinking skills, provides well rounded customer service, sales experience and a deep knowledge of the banking industry. Works effectively on teams as well as independently in a fast-paced environment.
Overview
33
33
years of professional experience
Work History
Loan Processor
Glacier Hills Credit Union
04.2021 - Current
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Loan Processor
Fond Du Lac Credit Union
11.2018 - 03.2021
- Complete closing process by collaborating with title companies and government clerks
- Maintain complete confidentiality of all submitted information according to release guidelines
- File completed packages quickly and efficiently
- Create and complete loan submission packages
- Organize loan files, update databases, prepare general correspondence and communicate with clients
- Maintain fast-paced schedule by consistently providing satisfactory application approval turnaround times
- Review and verify borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
- Discuss loan needs and answer any questions customers have regarding application processes
- Communicate with customers in person and via telephone to answer questions, process transactions and resolve issues.
Trust Administrator
National Exchange Bank & Trust
03.2015 - 10.2018
- Review, understand, analyze and implement trust and estate planning documents
- Review, analyze and provide input regarding the investment strategy for individual portfolios taking into account client's cash flow needs and market conditions
- Review discretionary distribution requests and provide sound decision making on whether to grant such requests
- Successfully resolve concerns from trust beneficiaries
- Answer clients questions and phone calls on the account investment strategy
- Draft professional letters to clients, attorneys, and CPAs regarding matters affecting an investment account or trust
- Ensure that all annual investment reviews are performed properly
- Perform fund transfers upon request from clients.
Customer Service Representative/Teller
National Exchange Bank & Trust
06.2010 - 03.2015
- Open new customer accounts including checking, savings, CD's and debit cards
- Process all teller transactions
- Research and resolve customer issues on all customer accounts
- Maintain confidentiality of bank records and client information
- Deliver prompt, accurate and excellent customer service Education.
Closing Agent
Stewart Title Company
01.2003 - 09.2008
- Prepared and processed loan packages
- Conducted closings with buyers and sellers
- Prepared closing statement for sales/purchases
- Prepared paperwork for issuance of final title policies
- Processed and distributed checks.
Human Resources Assistant
Kohler Company
08.2000 - 05.2002
- Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance
- Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions
- Conducted retirement/401k meetings
- Implemented Sales Orientations with new hires.
Regulation T Clerk
BC Ziegler Company
09.1995 - 02.1998
- Communicated with all brokers on trades, payments and consumer needs
- Gained knowledge of investment opportunities such as stocks, bonds and mutual funds
- Assisted with cash management.
Loan Secretary
Bank One
06.1990 - 06.1995
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts
- Submit loan applications with recommendation for underwriting approval
- Answer questions and advise customers regarding loans and transactions
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
Education
High School Diploma - Business
Campbellsport High School
Campbellsport, WI1984
Skills
- Decision making
- Excellent Customer Service
- Strong sense of banking ethics
- Team Player
- Organized
Timeline
Loan Processor
Glacier Hills Credit Union
04.2021 - Current
Loan Processor
Fond Du Lac Credit Union
11.2018 - 03.2021
Trust Administrator
National Exchange Bank & Trust
03.2015 - 10.2018
Customer Service Representative/Teller
National Exchange Bank & Trust
06.2010 - 03.2015
Closing Agent
Stewart Title Company
01.2003 - 09.2008
Human Resources Assistant
Kohler Company
08.2000 - 05.2002
Regulation T Clerk
BC Ziegler Company
09.1995 - 02.1998
Loan Secretary
Bank One
06.1990 - 06.1995
High School Diploma - Business
Campbellsport High School
Similar Profiles
Kelly McDonoughKelly McDonough
President/CEO at Earthmover Credit UnionPresident/CEO at Earthmover Credit Union
Heidi HuirasHeidi Huiras
Agricultural Support Specialist at Black Hills Federal Credit UnionAgricultural Support Specialist at Black Hills Federal Credit Union
Laura MartinmaasLaura Martinmaas
Branch Manager at Black Hills Federal Credit UnionBranch Manager at Black Hills Federal Credit Union
Kyle SerweKyle Serwe
Maintenance Technician at Grande CheeseMaintenance Technician at Grande Cheese
Daniel C. HeiderDaniel C. Heider
General Forman at Nelson TreeGeneral Forman at Nelson Tree