Summary
Overview
Work History
Education
Skills
My Hobbies Include: Playing Piano, Biking, reading autobiographies
Timeline
Generic

Kelly Green

Westminster,CO

Summary

Resolve problems that customers call about by using resources in an organized manner. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Delivery Driver

DoorDash
SanFrancisco, CA
03.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages doorsteps and business off
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.

UBER/LYFT DRIVER
01.2018 - 01.2020
  • Passenger pickup and drop off for technology companies
  • Provide Positive Customer Service experience by way of temperature, music, water bottles, candy, Kleenex and conversation or general knowledge sharing of area.
  • Focus of safety of vehicle and driving laws.
  • Increase customer satisfaction by resolving any issues

Customer Service Representative 2

Scottrade, Inc
Westminster, CO
06.2013 - 03.2018
  • Call center for online trading accounts
  • Handled 80-100 calls
  • Used company troubleshooting to evaluate technical problems and find appropriate solution
  • Responsibilities included assisting clients to log into their accounts and to navigate within their online brokerage account and with technical issues
  • Also, update contact information
  • Upselling products and services
  • Transfers into and out of brokerage.
  • Work on two monitor screens and phone taking mostly inbound calls and some follow up outbound calls
  • Document in CRM regarding calls and to issue check request or free trades
  • Answer questions regarding account
  • Setting up sales leads to branch managers
  • Updated account information to maintain customer records
  • Recommended products to customers, thoroughly explaining details
  • Responded to customer requests for products, services and company information
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Met customer call guidelines for service levels, handle time and productivity

Certified Nurse Aide

MedStaff
Westminster, CO
04.2012 - 06.2013
  • Worked in area hospitals surrounding, Boulder, Denver, Longmont, Lafayette, Louisville
  • Assist RN in bedside care of patient, including, charting fluids, helping patient with daily care and meals
  • Walk with patients and chart all activities, this includes their vitals signs.
  • Maintained best in class standards for individualized care by checking in with patient on a regular basis

Teller/Member Service Representative

Boulder Valley Credit Union
Estes Park, CO
08.2010 - 06.2012
  • Cash Checks pay out money while paying attention to signatures, dates and funds in account
  • Payments to visa cards, mortgages, and other loans
  • Transfer of funds
  • Issue Money Orders, Cashier Checks
  • Buy and Sell to Vault
  • Open CD's, Introduce products available, IRA, CD, Money Market, Visa
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Wrote and distributed customer correspondence.

Certified Nurse Aide

McKee Medical Center
Loveland, CO
08.2006 - 06.2010
  • Responsible for assisting the RN with taking the patience vital sign, blood pressure temperature, oxygen level, respirations
  • Check Blood sugars as ordered
  • Assist patients with ambulating, baths, standing after surgery, daily care Chart all care given in Care manager computer program
  • Help with setting up equipment and getting rooms ready for new admitted patients
  • Change linens on beds
  • Empty and chart amounts of drains on patients after surgery.

Certified Nurse Aide

Prospect Park Living, Estes Park Medical Center
Estes Park, CO
06.2005 - 08.2006
  • Assist the RN's with direct patient care
  • Ambulating residents, bathing, feeding
  • Documentation in the residents charts
  • Taking residents to doctor appointments
  • Staying on schedule.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
  • Maintained patient stability by checking vital signs and weight

Dental Assistant

Estes Park Dental, Daniel Rauk, DDS
Estes Park, CO
06.2004 - 06.2005
  • Patient seating
  • Hand off instruments to dentist
  • Set up digital x-rays, panoramic x-ray on patients
  • Sterilized rooms and prepped equipment and instruments for back to back appointments
  • Process x-rays,
  • Rinse and suction patients mouth while the dentist is working on patient
  • Set up for a procedure
  • Cut out Invisalign

Barista, Starbucks
Estes Park, CO
01.2003 - 01.2004
  • Open the store and close
  • Set up equipment, cash drawer
  • Customer service and care about how the store appears, clean and upbeat, friendly
  • Make coffee drinks, and keep supplies stocked and ready for use for fast service
  • Multitask and fast pace abilities
  • Positive Upbeat Attitude for the customers

Education

Associate of Arts - Business Administration

American Intercontinental University
Hoffman Estates, IL
05.2004

Some College (No Degree) - Certified Nurse Aide And Prerequisites To RN

Front Range Community College
Fort Collins, CO

Skills

  • Microsoft office, CRI, CRM, phone skills both incoming and outgoing, utilizes back offices Business
  • Writing and trained in charting for healthcare and also using ECM for pulling files
  • Customer Relationships
  • Efficiency and Time Management
  • Dependability and Honesty
  • Customer Service
  • Time Management
  • Attention to Detail

My Hobbies Include: Playing Piano, Biking, reading autobiographies

I have studied music since I was a child, I also love bicycling because of the love ot the outdoors and the exercise. I am interested in reading the story of what made someone who they are today.

Timeline

Delivery Driver

DoorDash
03.2018 - Current

UBER/LYFT DRIVER
01.2018 - 01.2020

Customer Service Representative 2

Scottrade, Inc
06.2013 - 03.2018

Certified Nurse Aide

MedStaff
04.2012 - 06.2013

Teller/Member Service Representative

Boulder Valley Credit Union
08.2010 - 06.2012

Certified Nurse Aide

McKee Medical Center
08.2006 - 06.2010

Certified Nurse Aide

Prospect Park Living, Estes Park Medical Center
06.2005 - 08.2006

Dental Assistant

Estes Park Dental, Daniel Rauk, DDS
06.2004 - 06.2005

Barista, Starbucks
01.2003 - 01.2004

Associate of Arts - Business Administration

American Intercontinental University

Some College (No Degree) - Certified Nurse Aide And Prerequisites To RN

Front Range Community College

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Kelly Green