Kelly Gregg
Chester,VA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Chesterfield County
Chesterfield, Virginia
03.1990 - 03.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA08.1987
Certified Nursing Assistant
Chesterfield Technical Center
1985
Medical Assisting
Chesterfield Technical Center
2010
Skills
- Emergency Communications
- Prioritizing Effectively
- Crisis Management
- Teamwork and Collaboration
- Reading Comprehension
- Verbal and Written Communication
- Emergency Medical Instruction
- Critical Thinking
- Documentation and Recordkeeping
- Prioritizing Situations
- Ems Dispatch
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- EMT-B
- CPR/AED Certified
- HazMat Awareness
- Diversity in the workplace
- Employee Leadership Institute
Timeline
Emergency Communications Officer
Chesterfield County
03.1990 - 03.2020
High School Diploma -
Lloyd C. Bird High School
Certified Nursing Assistant
Chesterfield Technical Center
Medical Assisting
Chesterfield Technical Center
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