Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Gregory

Hubert,US

Summary

Motivated in various professional job skill sets, with 20 years of experience offering office support in several different administrative industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Experience Specialist

MCCS Camp Lejeune MCX
Jacksonville, NC
04.2023 - Current
  • Leads the Customer Service Desk or central checkout operations in collaboration with the Experience manager
  • Assist with promotions and other events as well as daily and weekly experienced duties
  • Proactively identifies opportunities to resolve customer problems and concerns before they happen
  • Takes ownership and follows up with customers to ensure their problems were resolved
  • Customer service associate in military clothing department completes returns and exchanges for customers
  • Enters customer information into SPOT program to accurately track receiving and issuing customers' orders
  • Monitor inventory levels and requisition or purchase supplies as needed
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Store Manager

Spirit Halloween Store
Jacksonville, NC
07.2018 - 11.2021
  • Store Manager for Spirit Halloween Store for 4 seasons
  • Assisted in finding a location for the store in Jacksonville, NC
  • Built out the store from ground up
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
  • Maintained the store inventory
  • Recruited 15 sales associates and 4 assistant managers
  • Trained all sales associates and assistant managers on 5 POS register systems, stocking and customer service
  • Day-to-day duties included writing schedules, submitting payroll, receiving and accountability of inventory, bank drops
  • Clerical work consists of writing schedules, completing sales trackers, calculating and entering payroll, calculating and completing sales goals for corporate tracking working with Travato Office program
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • All 4 seasons Spirit Halloween store were very successful earning over one million in sales in less than 6 weeks each season.

Career Counselor

United States Navy
11.2007 - 01.2011
  • Created and maintained 4 tickle/trackers for the command; allowing over 700 Sailors to be tracked in a more efficient and detailed manner
  • Served as the main point of reference for the Career Development Team; compromised of 35 Sailors and the command's senior leadership
  • Able to complete all assigned tasks in a timely and proficient manner earned a reputation of confidence throughout the command
  • Advise management on organizing, preparing, or implementing recruiting or retention programs
  • Providing over 700 Sailors with detailed career advice
  • Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Master At Arms (Military Police Officer)

United States Navy
Norfolk, VA
08.2000 - 01.2011
  • Navy Master-at-Arms (Military Police Officer) extensive experience in a variety of skill sets
  • Strong background in Anti-Terrorism Force Protection (ATFP) in the Maritime arena
  • Performed police duties as a 911 dispatcher and patrolman officer
  • Watch Commander qualified responsible for leading over 45 personnel in all aspects of military law enforcement.

Education

Bachelor of Science - Criminal Justice

Strayer Univrsity
Chesapeake, VA
04-2024

Skills

  • Office Management
  • Data Collection
  • Customer Service
  • Decision-Making
  • Analytical Thinking
  • Microsoft Office
  • Team Collaboration
  • Computer Proficiency

Timeline

Experience Specialist

MCCS Camp Lejeune MCX
04.2023 - Current

Store Manager

Spirit Halloween Store
07.2018 - 11.2021

Career Counselor

United States Navy
11.2007 - 01.2011

Master At Arms (Military Police Officer)

United States Navy
08.2000 - 01.2011

Bachelor of Science - Criminal Justice

Strayer Univrsity
Kelly Gregory