Kelly Gronka
Newnan,GA
Summary
Dedicated and innovative educator with a passion for instructional design and research, seeking a position as a Learning Design and Research Specialist at Begin. Bringing a proven track record of creating engaging and effective learning experiences, I am adept at leveraging educational technology and pedagogical best practices to enhance learning outcomes. With a background in Responsive Classroom, Structured Literacy, and Orton Gillingham, I am poised to contribute my expertise to drive the development of cutting-edge learning solutions. Known for my ability to collaborate with cross-functional teams and stay abreast of emerging trends in education, I am committed to fostering a culture of continuous improvement and optimizing learning strategies. My goal is to apply my skills and knowledge to support Begin in creating impactful and learner-centric programs.
Overview
14
14
years of professional experience
Work History
Educator
WOODWARD ACADEMY
01.2012 - Current
- Created, organized, and managed 16-18 educational plans per year
- Design and deliver training courses in both Social/Emotional Learning and Structured Literacy
- Led team of eight teachers in curriculum, assessments, and teaching strategies
- Collaborated with teaching teams in developing strategic plan to improve educational programs
- Coordinated support services for students and families.
Customer Service Representative
THE BLUE EYED DAISY AT SERENBE
01.2011 - 01.2012
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Strong interpersonal and communication skills, effectively liaising with restaurant staff, including servers, chefs, and managers, to ensure smooth operations and timely service
Food and Beverage Coordinator
WALT DISNEY COMPANY
01.2010 - 01.2011
- Coordinated guest flow with management, servers, and kitchen staff to enhance guest experiences and profit
- Operated table management system to assist with thousands of dining reservations
- Collaborated with domestic and international coworkers on special events and everyday quest experiences.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
Education
MASTER OF ARTS IN TEACHING - Early Childhood Education
Mercer University
Atlanta01.2014
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT - Hospitality Management
University of Central Florida
Orlando, FL01.2011
Skills
- Qualitative Research
- Project Management
- Instructional Design
- Research Skills
- Technology Proficiency
- Communication and Collaboration
- Adaptability and Innovation
- Problem Solving
Timeline
Educator
WOODWARD ACADEMY
01.2012 - Current
Customer Service Representative
THE BLUE EYED DAISY AT SERENBE
01.2011 - 01.2012
Food and Beverage Coordinator
WALT DISNEY COMPANY
01.2010 - 01.2011
MASTER OF ARTS IN TEACHING - Early Childhood Education
Mercer University
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT - Hospitality Management
University of Central Florida
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