Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Grove-Perry

Holts Summit,Missouri

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

8
8
years of professional experience

Work History

Emergency Room Enhancement Supervisor

Compass Health Network
10.2018 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Provided crisis intervention support, deescalating situations and connecting individuals with immediate assistance when needed.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Disease Management Coordinator

Community Counseling Center
05.2018 - 10.2018
  • Improved client outcomes by developing and implementing clinical assessments tailored to individual needs.
  • Streamlined care coordination for efficient resource allocation and optimal client support.
  • Collaborated with multidisciplinary healthcare teams for comprehensive client care and improved disease management outcomes.
  • Managed caseloads efficiently while maintaining a high level of quality in service delivery and documentation standards.
  • Presented program updates at staff meetings, sharing successes and challenges to maintain transparency across the organization.
  • Contributed to the development of policies and procedures related to disease management, ensuring compliance with regulatory standards.
  • Enhanced patient adherence to treatment plans through regular follow-ups, education, and personalized support.

Adult Case Manager

Community Counseling Center
01.2016 - 05.2018
  • Enhanced client well-being by developing and implementing individualized case management plans.
  • Collaborated with interdisciplinary teams for the provision of comprehensive care and support.
  • Reduced case overload by efficiently managing a caseload of 35+ clients in a timely manner.
  • Improved client retention rates with consistent follow-ups, ensuring progress towards goals.
  • Advocated for clients'' rights, navigating complex systems to access necessary resources and benefits.
  • Established rapport with clients through empathetic listening and effective communication skills.
  • Provided crisis intervention support, deescalating situations and connecting individuals with immediate assistance when needed.

Education

Master of Arts - Education

Lincoln University
Jefferson City, MO
05.2024

Master of Arts - Psychology

University of The Rockies
Denver, CO
01.2018

Bachelor of Science - Psychology And Biology

Southeast Missouri State University
Cape Girardeau, MO
12.2015

Skills

  • Operations Management
  • Business Development
  • Staff Management
  • Strategic Planning
  • Data Analytics
  • Goal-Oriented
  • Staff Development
  • Project Management
  • Training and mentoring
  • Written and Oral Communication
  • Crisis Management

Timeline

Emergency Room Enhancement Supervisor

Compass Health Network
10.2018 - Current

Disease Management Coordinator

Community Counseling Center
05.2018 - 10.2018

Adult Case Manager

Community Counseling Center
01.2016 - 05.2018

Master of Arts - Education

Lincoln University

Master of Arts - Psychology

University of The Rockies

Bachelor of Science - Psychology And Biology

Southeast Missouri State University

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Kelly Grove-Perry