Hi, I’m
Kelly Guerra
Houston,TX
Summary
Hardworking Medical Debt Collector with experience handling patient charges and payment entries. Familiar with processing online appeals, refund requests and billing audit information. Uses strong customer service skills to communicate with patients and third-party carriers.
Overview
3
years of professional experience
1
Language
Work History
Advanced Diagnostics Healthcare SystemHouston, TX
Medical Billing and Collections Specialist
06.2023 - Current
Job overview
- Entered patient charges and payments into electronic health records.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Forgotten Angels ResalePearland, TX
Volunteer
12.2020 - Current
Job overview
- Received, sorted, and tagged donated items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Offered support and assistance to community members.
SavoirHouston, TX
Lead Hostess
06.2023 - Current
Job overview
- Enhanced guests' experiences by fulfilling special requests during visits.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
University of Houston, Houston, TX
Associate of Science from Health Management and Clinical Assistance
05.2025
The College of Health Care Professions, true
Certificate from Medical Billing & Coding
06.2023
University Overview
- Honor Roll
Manvel High School, Manvel, TX
High School Diploma
05.2018
University Overview
- Additional Coursework in Professional Communication
- Additional Coursework in Medical Terminology
- Participated in Health Occupation Students of America, 2018
Skills
- AHA CPR CERTIFIED
- OSHA/HIPAA
- COMPLIANCE
- Medical Office Procedures
- Electronic Medical Records
- Medical Billing/Collections
- Billing Data Verification
- Data Analysis
Timeline
Medical Billing and Collections Specialist
Advanced Diagnostics Healthcare System
06.2023 - Current
Lead Hostess
Savoir
06.2023 - Current
Volunteer
Forgotten Angels Resale
12.2020 - Current
University of Houston
Associate of Science from Health Management and Clinical Assistance
The College of Health Care Professions
Certificate from Medical Billing & Coding
Manvel High School
High School Diploma
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