Kelly Gustafson

• Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
• Researched and processed returned checks, and reversed the original entries through processing adjusting journals.
• Reviewed invoices for accuracy and processed vendor checks for payment, ensuring that they were mailed to the appropriate vendors

Additional duties include:

• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

• Trained interns in customer service, food safety, and performance requirements.
• Taught interns correct procedures for all areas of operations.
• Set positive example for interns by providing high-quality, efficient service.
• Studied interns during work shift to provide feedback and guidance in improving performance.
• Utilized variety of instructional design methodologies to create effective learning experiences.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Developed and maintained project documentation for reliable records.
• Generated weekly and monthly status reports for helpful progress tracking.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Updated customers and senior leaders on progress and roadblocks.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.

• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Coordinated appointments to show marketed properties.
• Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
• Assisted clients in home staging and overall preparation for real estate sales.process
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.