Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Guthery

ARAB,AL

Summary

Team leader with extensive experience in healthcare management, recognized for enhancing team performance and operational efficiency. Skilled in developing and executing strategic plans that improve productivity and elevate customer satisfaction. Proven ability to foster collaboration and drive results in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Team Leader

Walmart
Arab, Alabama
03.2004 - Current
  • Supervised team operations to ensure efficient workflow and productivity.
  • Trained new employees on company policies and customer service standards.
  • Coordinated inventory management to maintain stock levels and organization.
  • Assisted management in scheduling shifts and assigning tasks to team members.
  • Monitored compliance with safety procedures and protocols in the workplace.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Facilitated team meetings to discuss performance and improve collaboration.
  • Implemented visual merchandising standards to enhance product presentation on sales floor.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Conducted regular performance reviews to assess individual team member progress.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Implemented strategic plans to enhance team performance and productivity.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Set specific goals for projects to measure progress and evaluate end results.

Sales Associate

Walmart
Arab, Alabama
10.1994 - Current
  • Assisted customers with product selection and inquiries.
  • Maintained clean and organized sales floor displays.
  • Operated cash register and processed transactions efficiently.
  • Stocked shelves and ensured products were properly labeled.
  • Monitored inventory levels and reported shortages promptly.
  • Engaged with customers to create a welcoming shopping experience.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Healthcare Management - Business Administration and Management

Bellevue University
Bellevue, NE

Skills

  • Healthcare management
  • Team leadership
  • Project management
  • Customer service
  • Employee training
  • Inventory management

References

References available upon request.

Timeline

Team Leader

Walmart
03.2004 - Current

Sales Associate

Walmart
10.1994 - Current

Healthcare Management - Business Administration and Management

Bellevue University

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